Experience

PhillipBank Cambodia

• Cambodia
• Banking
• 300 - 400 Employee

• Senior Manager E-Channels Banking

  • Jan 2020 - Present

  1. Help Chief of E-Channel Banking to strategize, develop, drive innovative e-Channel’s product propositions aligning to the overall broader e-Channel roadmap & strategy, and financial goals of the Bank relating to the E-Wallet, Mobile Banking, Internet Banking and Virtual MasterCard space 2. Help to grow the e-Channel Payments space through developing a compelling business strategy and lead the Team to actively participate in cross functional projects, as and when needed 3. Leading relationships and coordinate with key business stakeholders to engagement the project delivery on timeline follow of plans, and act as a key subject matter expert 4. Bringing an understanding of the e-Channel payments market of current and emerging payment schemes and technologies to the team and management, where necessary 5. Manage e-Channel products include project analysis, quality assurance and daily operations to support e-business 6. Analysis of customer needs, behavior and attitudes and translating this into a business recommendation to Mgt 7. Assessment of appropriate benchmarks to provide insights to the e-Channel business 8. Provide high quality demand analysis to support decision making at Senior level 9. Monitoring industry developments and economic trends to determine impacts and implications on the e-Channel product strategy 10. Reporting and presenting ad-hoc analysis to support future e-Channel planning and strategic goals 11. Initiating special/ad-hoc reviews and projects at the request of management 12. All other matters ancillary to the above and to perform any other related duties that Management may require from time to time Show less

• Digital Business Manager

  • May 2018 - Dec 2019

  - Shaping and developing innovative Digital Product Propositions which align with the broader Digital Strategy, strategic and financial goals of the bank included E-Wallet, Mobile Banking, Internet Banking and Virtual MasterCard.- Developing payments propositions through the development of compelling business plans and by leading and participating in cross functional project teams- Leading relationships and coordinate with key business stakeholders to engagement the project delivery on timeline follow of plans, and act as a key subject matter expert- Bringing an understanding of the digital and mobile payments market of current and emerging payment schemes and technologies to the team- Manage digital products included project analysis, quality assurance and daily operations to support digital business- Analysis of customer needs, behavior and attitudes and translating this into a business recommendation to management - Assessment of appropriate benchmarks to provide insights to the business- Providing high quality demand analysis to support decision making at senior level- Monitoring industry developments and economic trends to determine impacts and implications on the digital product strategy- Reporting and presenting ad-hoc analysis to support future planning- Initiating special/ad-hoc reviews and projects at the request of management- All other matters ancillary to the above and to perform any other related duties that Management may require from time to time. Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Fraud and Collection Manager

  • Nov 2014 - May 2018

  - Decrease annual write off of Personal Loan, Credit Card, and Mortgage. - Decrease the value of the arrears portfolio of Retail products. - Minimize the associated with fraud. Achieve business partner desired result. -Build network with ANZ Group Collection units. - Force cast on fraud life cycle. - Initiate strategies to maximize collection of dues to the bank, assess risk of non-collection. - Increase the capability of the team and leaders through coaching and ongoing deployment. - Oversight of performance management and quality monitoring. - Facilitating, championing, implementing change. Report to Head of Retail Credit Operations Show less



JET GROUP

• Cambodia

• Business Development Manager

  • Nov 2011 - Oct 2014

  Initiated business strategy to achieve company annual income. Planned marketing strategy to expose brand over target segment. Positioned brand awareness of company service on top of mind of customers. Prepared annual commercial plan to get marketing support from principle. Monitored month on month business performance to ensure the growth is on track. Cost on transaction with operational expense per unit to managed pricing on the market share. Engaged all stakeholders for the update of competitor pricing or any new initiative campaign. Report to CEO Show less



WING

• Cambodia

• Retails Sale Supervisor

  • Feb 2009 - Oct 2011

  Managed over 100 Wing Pilots across nation. Monitored daily sale dashboard and analyzed on monthly sale outcome. Oversee the development of sale and marketing plan. Trained and developed team leaders. Strong understanding on market share and sale territory growth. Implemented month team leader development plan. Investigated fraudulent transaction which caused by internal sale person. Managed starter kits stock with daily income reconciliation. Budgeted monthly sale campaign with generated sale number. Report to Head of Sale Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Customer Service

  • Jan 2007 - Feb 2009

  Provide customer information and respond customer enquiry. Day to day sale complaint solving and handle with appropriate solution. Inbound sale referral. Daily transaction recording and report to senior officer. Support other department for operational work. Report to Senior Officer Provide customer information and respond customer enquiry. Day to day sale complaint solving and handle with appropriate solution. Inbound sale referral. Daily transaction recording and report to senior officer. Support other department for operational work. Report to Senior Officer