Experience

PetsApp

• United Kingdom
• Software Development
• 1 - 100 Employee

• Co-founder & CEO

  • Aug 2018 - Present

  London, United Kingdom PetsApp provides an app-based client engagement and telemedicine solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes role-based text chat, with the potential to engage the capabilities of the entire veterinary team, as well as video consultation and payment processing capabilities. The core value proposition to clinics include: monetisation of a previously un-monetisable touchpoint (the phone… Show more PetsApp provides an app-based client engagement and telemedicine solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes role-based text chat, with the potential to engage the capabilities of the entire veterinary team, as well as video consultation and payment processing capabilities. The core value proposition to clinics include: monetisation of a previously un-monetisable touchpoint (the phone call!), capacity utilisation improvements, and lead generation. We thinks it's wrong that 92% of all pet issues go unaddressed by veterinary expertise, and we want to help veterinary clinics solve for that. Show less



groundcontrol

• United Kingdom
• Venture Capital and Private Equity Principals

• Angel Investor

  • Jul 2020 - Present

  London, England, United Kingdom



YLD

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Board Advisor

  • Jul 2018 - Present

  London, United Kingdom We help our clients move from a culture of delivery to a culture of learning through our expertise in software engineering, design, training and open-source. Offices in London, Manchester, Porto and Lisbon.



Vetz Petz [Antinol®]

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Advisor

  • Sep 2018 - Apr 2021

  Advising on market entry strategy for VetzPetz and their Antinol joint mobility product.



Recruit4vets

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Non Executive Director

  • Jun 2018 - Jul 2020

  Harrogate, United Kingdom Recruit4vets is an award winning Veterinary Recruitment Agency, specialising in the placement of locum and permanent Veterinary Surgeons and Veterinary Nurses into practices throughout the UK. Each month we receive over 300 new locum and permanent veterinary jobs and find work for over 400 vets and nurses annually.



OpenRoom

• United Kingdom
• Events Services
• 1 - 100 Employee

• Chair, VetForum

  • Apr 2018 - Mar 2020

  UK, USA & APAC VetForum is a series of invitation-only two-day events across UK, APAC and USA, designed to build relationships, identify opportunities and explore new products. The focus of the event is a program of one-to-one meetings, which allows for straightforward discussions to take place in a neutral environment away from the distractions of the practice. Networking is at the heart of the two days with the focused business and social aspects providing the perfect environment to spend quality time with… Show more VetForum is a series of invitation-only two-day events across UK, APAC and USA, designed to build relationships, identify opportunities and explore new products. The focus of the event is a program of one-to-one meetings, which allows for straightforward discussions to take place in a neutral environment away from the distractions of the practice. Networking is at the heart of the two days with the focused business and social aspects providing the perfect environment to spend quality time with the industry’s influencers. Show less



Village Vet

• United Kingdom
• Veterinary Services
• 1 - 100 Employee

• Chief Operating Officer

  • Apr 2017 - Apr 2018

  London, United Kingdom Responsibility for clinic operations, marketing, HR, M&A and post-merger integration at a group of 30 veterinary clinics across London, Hertfordshire and Cambridgeshire in the UK.



Pet Space Group

• Hong Kong
• Veterinary
• 1 - 100 Employee

• Chief Operating Officer & Board Member

  • Jul 2012 - Jan 2017

  Hong Kong Private-equity-backed companion animal health company with the mission to become the preferred provider of veterinary services in the APAC region. The group is comprised of veterinary clinics in China (Beijing, Shanghai, Suzhou, Nanjing, Guangzhou and Shenzhen), Hong Kong and Singapore, in addition to a mobile imaging and diagnostic laboratory division. - Executive member of the board of directors - Responsible for operational performance and marketing of all clinics across mainland… Show more Private-equity-backed companion animal health company with the mission to become the preferred provider of veterinary services in the APAC region. The group is comprised of veterinary clinics in China (Beijing, Shanghai, Suzhou, Nanjing, Guangzhou and Shenzhen), Hong Kong and Singapore, in addition to a mobile imaging and diagnostic laboratory division. - Executive member of the board of directors - Responsible for operational performance and marketing of all clinics across mainland China, Hong Kong and Singapore - Helped raise private equity funding for accelerated international roll-out through a mixed M&A/greenfield growth strategy - Designed and led the 100 day, 10 work-stream approach to post-merger integrations - Introduced the Pet Health Club, a preventive health subscription - Designed and implemented balanced scorecard and 360 degree appraisal system - Implemented digital incident reporting system as part of a continuous improvement methodology - Hired and managed an international team, including senior clinical and non-clinical staff - Implemented Predictive Index to help codify the company culture when defining job roles, hiring and coaching for performance improvement and/or succession management - Deployed experience engineering through touch points training, customer corridor design and customer feedback collation (both Net Promoter Score and Customer Effort Score) Show less



AddVet

• Veterinary Services

• Technical Director

  • Jan 2010 - Dec 2014

  UK Veterinary business services company with an online strategy focus, including web design and social media management. Clients included: the Association of Veterinary Anaesthetists, Silva House Veterinary Group and the Queen's Veterinary School Hospital.



University of Cambridge

• United Kingdom
• Research Services
• 700 & Above Employee

• Supervisor

  • Jan 2010 - Jun 2011

  Cambridge, United Kingdom Supervisor in Comparative Vertebrate Biology (Veterinary Medicine) and Behavioural Ecology (Zoology).