Economic Control Director

• Dec 2022 - Present

Technology Strategy Senior Consultant

• Jul 2022 - Present

Technology Strategy Consultant

• Nov 2020 - Jul 2022

Technology Strategy Consultant

• Apr 2019 - Nov 2020

Consultant

• Oct 2017 - Apr 2019

Elixirr is a different type of consultancy. We help our clients change the game in their industries, and we're changing the game in our own. You can’t out-innovate the market. We help executive boards to truly understand this, and then work with them to ensure their business model can respond effectively to disruptive market forces. Our focus is on delivering beyond expectations for our clients – incumbent organisations who are struggling to keep up with, and respond to, today’s pace of technological change to deliver what their customers’ now expect. We deliver traditional strategy, transformation and organisational change programmes, but what is special about what we do is that innovation underpins it all, making our advice anything but traditional. You’ve heard of the challenger banks? We’re the challenger consultancy.

Senior Consultant

• Aug 2015 - Oct 2017

Working within EY’s Customer practice to deliver service improvement to customers and citizens – currently working for a government-owned company to improve water services for 1.8m citizens, developer services for property developers and innovate existing products and services.Previously delivered customer service and process efficiency improvement projects across multiple large organisations, which has included:o Designing the employee contact centre for a government agency to support c.45,000 FTE.o Providing actionable initiatives for a Big 6 utility, based on quantitative analysis, to improve customer service and identifying operating cost savings of £500k.o Managing the documentation of 400 processes, defining KPIs and identifying over 100 operational improvements for a Big 6 utility’s Smart Metering rollout to 100% of their customer base.o Leading the definition and operationalisation of a global bank’s multi-million GBP rectification’s customer treatment strategy for 20,000 customers, in which I closely worked with senior stakeholders.Outside of client work, I am working on EY's offerings within the peer-to-peer and blockchain spaces.

Consultant

• Sep 2013 - Aug 2015

Management Consultancy: Furthering skills within customer journey design, financial modelling, project controls and business change across TMT, Education, Oil & Gas and Power & Utilities

Lead Project Manager (Rectification)

• Jan 2016 - Jul 2016

Responsible for leading the end-to-end customer journey design and implementation on a large regulatory programme. Responsible for leading the end-to-end customer journey design and implementation on a large regulatory programme.