Director

• Mar 2023 - Present

Senior Business Manager

• Mar 2021 - Mar 2023

Senior figure in an FN50 Leasing Company, responsible for the successful running of ICR, an independent vehicle funder to the SME market.

Operations and Sales Manager

• May 2016 - Mar 2021

• Responsible for making key decisions over operational procedures and processes in place at ICR, including IT delivery, marketing, systems and people development.• Maintaining key relationships with manufactures and negotiating support for key volume deals.• Selected to project manage the implementation of a end to end holistic administration system, from procurement, quoting, in life contractual needs to disposal and funding requirements.• Accountabilities on the project include: user acceptance testing and the development of test scripts; training colleagues at all levels whilst managing a phased roll out of functionality across a live system.• Responsible for maximising fleet sales through existing and new clients.• Experienced in managing residual risk • Jointly responsible for hosting events, roadshows and attending local business networking events with our other Sales & Operations Manager and Managing Director

Sales and Operations

• Jul 2015 - May 2016

• Became a trusted key member of the ICR team, with experience of administering Business Contract Hire whilst also excelling in a business development role. • Responsible for overseeing the entirety of our current and new customers experience. From the initial contact, through to quoting, ordering and providing customer service to the high standard that we set at ICR through out the lifetime of the contract.• Maintained key business relationships including face to face meetings and weekly conference calls with key accounts.• Experienced in arranging and presenting high profile sales presentations to customers and system developments to senior stakeholders within the Fevore Group• Mentored and trained junior members of the team• Supported the Managing Director with training and embedding operational processes across the team during a period of new system implementation

Sales and Marketing Support

• Mar 2015 - Jul 2015

Responsible for maintaining corporate campaigns to enhance business leads via social media and face to face networking.Tasked with the management of ICR's social media outlets.Integrated the company wide sales process into the CRM system, by manipulating the software to suit ICR Leasing's reporting needs.Currently streamlining administration procedures and systems.Also tasked with providing administration support to the sales and marketing team from procurement, in life management to disposal and customer documentation

Senior Corporate Pensions Administrator

• Jan 2014 - Dec 2014

• Became a trusted key member of the Corporate Pensions team, with experience of administering Trust based auto-enrolment workplace pension and DB schemes. • Appointed to manage the end to end client connection and experience, including Treating Customers Fairly (TCF), with high profile clients including MK Dons and the unique Sharia compliant Islamic Pension Trust accounts• Maintained key business relationships including face to face meetings and weekly conference calls• Selected as Corporate Pensions SME to jointly project manage the implementation of a new corporate pension administration system with the Group CIO • Accountabilities on the project included: user acceptance testing and the development of test scripts; training colleagues at all levels whilst managing a phased roll out of functionality across a live system.• Experienced in arranging and presenting high profile system developments to senior stakeholders• Mentored and trained junior members of the team• Supported the Corporate Pensions Manager with training and embedding operational processes across the team during a period of rapid business growth – 5 schemes to 200 schemes with c20k members in 10 months

Pensions Administrator / Senior Pensions Administrator

• Mar 2012 - Jan 2014

• Gained extensive knowledge of cradle to grave administration of SIPPs and GSIPPS• Acquired and managed a portfolio of c800 clients by the age of 20• Gained an insight and understanding of investments portfolios• Experienced in calculating pension benefits and producing statements• Produced accurate data input requirements in relation to new accounts• Was responsible for dealing with and managing a wide range of enquiries from members via telephone and email• Consistently provided a high quality level of service to all clients