Experience

Oswego Lake Country Club
• United States
• Hospitality
• 1 - 100 Employee
• Assistant Director of Food And Beverage

  • Jul 2021 - Present


Avenue5 Residential

• United States
• Real Estate
• 700 & Above Employee

• Concierge

  • Nov 2020 - Jul 2021

  Welcome and direct prospect, resident and retail traffic for a 350-unit apartment home complex with multifaceted retail storefronts Conduct resident outreach in tandem with Facilities team regarding active work orders to initiate resident follow-up and ensure satisfaction Plan, activate, and execute engaging resident events for 50-500 people that build community and support local retailers Develop rapport with residents to listen and address concerns to quickly resolve issues through action Support leasing team with apartment tours, answering questions and highlighting features of the community Complete underwriting tasks for new apartment home leases, run background screening containing confidential information, activate new resident portal and online services, and verify apartment home has been inspected for move-in readiness Show less



The Duniway Hotel, a Hilton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Restaurant Manager at Jackrabbit

  • Sep 2019 - Jul 2021

  Bestow a positive, memorable, and hospitable experience to all guests ensuring each unique request is executed precisely Direct private dining events from set-up to completion in accordance with BEO on day of event from 12 to 200 people Excellent rapport builder with multiple-outlet management experience leading teams between 50-150. Encouraged creating a sustainable workplace by respecting our environmental impact, the individuality of team members, and community Oversaw menu design, development, printing and, maintaining par levels for all dining services including bar and wine menus Show less



Kimpton Hotels & Restaurants

• United States
• Hospitality
• 700 & Above Employee

• Restaurant Operations Supervisor

  • Jul 2019 - Sep 2019

  Increased accountability for FOH team by developing and implementing side work standard operating procedures Coach and counseled team members to increase guest engagement awareness and efficiency of service periods Reliably managed daily staff due backs, and monitored cash bank maintenance Maintained and controlled liquor and beverage monthly inventory Increased accountability for FOH team by developing and implementing side work standard operating procedures Coach and counseled team members to increase guest engagement awareness and efficiency of service periods Reliably managed daily staff due backs, and monitored cash bank maintenance Maintained and controlled liquor and beverage monthly inventory



The Beverly Hills Hotel

• United States
• Hospitality
• 100 - 200 Employee

• • May 2018 - Jun 2019

  Directed all front of house team members to ensure a seamless experience for our guests from seating, to meal service, to their departure in an iconic dining roomChampioned a team-oriented culture by reinvigorating team member recognition programOptimized employee engagement, cost control measures, and waste reduction by maintaining safe and efficient works spacesEmbodied a calm demeanor to quickly problem solve crises and ensure guest satisfaction is achieved with respect to team members safety and well-being Show less

• • Oct 2017 - Jun 2018

• • Jun 2016 - Oct 2017

  Supported management in supervisory aspects; leading pool/ cabana team, coordinate cafe and poolside cabana reservations Warmly welcomed guests upon cafe or poolside arrival, document reservation in OpenTable, and assist in seatingConversed confidently about menu and upsell with respect to guest preferences

• • Jun 2015 - Jun 2016

  Create an atmosphere of five star/ five-diamond luxury poolside experience, while exceeding the standard operating proceduresProvide a memorable and hospitable experience to all guests ensuring each request is executed flawlessly



University of Wisconsin-Stout Company Page

• Quantity Food Production Lab Assistant

  • Sep 2013 - Dec 2014

  Assist the instructor during class with hands-on demonstrations, lead student groups on safety and sanitation procedures, and other tasks the instructor assigns Help clarify questions that arise during recipe development, costing forms, and market order lists Review and provide vital feedback to the students on their meal documents (cost forms, order lists, and service and platting diagrams) prior to meal day Supervise kitchen and service staff to produce a meal for eighty-five customers; from food preparation to end of the day cleaning in a six hour class period Ensure that standardized recipes are being followed, consistent food and service is being provided, and cleaning and sanitation practices are being upheld Show less



Lutsen Resort

• Hospitality
• 1 - 100 Employee

• • May 2013 - Sep 2014

  Promote Lutsen Resort by utilizing social media channels such as Facebook, Twitter, and Instagram Assist the Group Sales Office with department clerical tasks, and work with Event Coordinators to organize and executive eventsCreate promotional items with Microsoft Office and Adobe Suites as marketing tools to enhance guest engagementFacilitate event set-up according to guests’ requests, and manage logistical challenges that arise during the course of an event

• • May 2013 - Sep 2013

  Developed the skill set needed to effectively manage a front of the house setting in a full-service restaurant Assisted management staff with managerial duties; such as scheduling, ordering, and re-programing point-of-sale systems Attended weekly food and beverage department meetings in conjunction with the events department Worked with events department to ensure that all set-up for all weddings and corporate meetings went smoothly Quickly problem-solved issues that occurred throughout the duration of the eventVerified that all equipment used for events has been cleaned and stored away properly after the event Show less



Dairy Queen

• United States
• Restaurants
• 1 - 100 Employee

• Shift Leader

  • Apr 2008 - Aug 2012

  Assisted management with ordering practices, training new employees, and scheduling conflicts Accountable for end of day closing procedures such as: counting money, cleaning and sanitation, and reviewing crew member cleaning chores Received a 100% on a secret shopper report for accuracy of order, customer satisfaction, and hospitality Assisted management with ordering practices, training new employees, and scheduling conflicts Accountable for end of day closing procedures such as: counting money, cleaning and sanitation, and reviewing crew member cleaning chores Received a 100% on a secret shopper report for accuracy of order, customer satisfaction, and hospitality