Thomas Riley
Technical Support Analyst at Dayton-Phoenix Group, Inc.- Claim this Profile
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Bio
Credentials
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DevOps
Charles Sturt UniversityFeb, 2023- Sep, 2024 -
Project Management Professional (PMP®) Masterclass
Charles Sturt UniversitySep, 2022- Sep, 2024 -
Corporate Leadership Certified (CLC)
Management & Strategy InstituteJul, 2021- Sep, 2024 -
Digital Transformation
International Business Management Institute (IBMI)Jul, 2021- Sep, 2024 -
Ethics Training
Management & Strategy InstituteJul, 2021- Sep, 2024 -
Lean Culture
Management & Strategy InstituteJul, 2021- Sep, 2024 -
Lean Six Sigma White Belt Certified (LSSWB)
Management & Strategy InstituteJul, 2021- Sep, 2024 -
Master Certificate in Operations Management
MasterClassManagement.comJul, 2021- Sep, 2024 -
Six Sigma Yellow Belt
Management & Strategy InstituteJul, 2021- Sep, 2024 -
Master Certificate in Business Management
MasterClassManagement.comJun, 2021- Sep, 2024 -
Project Management Essentials Certified (PMEC)
Management & Strategy InstituteJun, 2021- Sep, 2024 -
Business Transformation With Google Cloud
GoogleMay, 2021- Sep, 2024 -
Developing a Google SRE culture
GoogleMay, 2021- Sep, 2024 -
Google Cloud Platform: Core Infrastructure.
GoogleMay, 2021- Sep, 2024 -
Infrastructure and Application Modernization with Google Cloud
GoogleMay, 2021- Sep, 2024 -
ManageEngine Product Associate
ManageEngineMay, 2021- Sep, 2024 -
Master Certificate in Leadership Management
MasterClassManagement.comMay, 2021- Sep, 2024 -
Networking and Security Architecture with VMware NSX
VMwareMay, 2021- Sep, 2024 -
Signal Support System Specialist
United States Army ReserveJun, 2014- Sep, 2024 -
IT Leadership Course
Charles Sturt University
Experience
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Dayton-Phoenix Group, Inc.
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United States
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Railroad Equipment Manufacturing
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1 - 100 Employee
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Technical Support Analyst
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Jun 2021 - Present
-Troubleshoot, repair, and resolve technical issues in a ticketing system -Maintain, and troubleshoot core business applications, including application servers, associated hardware, and endpoints. -Translate highly technical specifications into clear non-technical requirements -Manage the set-up and configuration of systems -Provide documentation of all processes and training as needed -Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms -Perform design, implementation, and upgrades of information systems to meet the business and user needs -Implement best practices for scalability, supportability, ease of maintenance, and system performance -Answer inbound calls participating in a Service Desk Show less
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Alternate Solutions Health Network
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Technical Specialist
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Mar 2021 - Jun 2021
Provision, maintain and retire Active Directory accounts and informationProvision, maintain and retire Exchange mailboxes and resourcesInstall and configure workstation operating systems (Microsoft Windows)Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)Answer inbound calls participating in a Service Desk queueCreate, work and document tickets for Customers Show less
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Software Deployment Coordinator
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Oct 2020 - Mar 2021
-Deploying and managing MDM solutions-Identity potential roadblocks for the customer-Managing and adapting database for software tracking.-Deploying quick resolutions with minimal employee downtime.
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Technical Project Consultant
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Jan 2020 - Mar 2020
-Deployment, Design and implementation of windows 7 to windows 10 upgrades in a multi-site environment. -Imaging and configuring devices and software in a timely fashion. -Activities included imaging, data duplication, customer support, and networking. -Deployment, Design and implementation of windows 7 to windows 10 upgrades in a multi-site environment. -Imaging and configuring devices and software in a timely fashion. -Activities included imaging, data duplication, customer support, and networking.
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The AME Group
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Computer Technician
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Feb 2018 - Jan 2020
Duties included imaging, data duplication, customer support via phone, ticketing system, and networking. Responsible for roll out of new hardware in a multi-site hospital system. Responsible for creation of remote access processes and policies to shorten deployment time of hardware deliverables. Ensure all Equipment is Loaded safely and transported to its deployment site in the scheduled time. Duties included imaging, data duplication, customer support via phone, ticketing system, and networking. Responsible for roll out of new hardware in a multi-site hospital system. Responsible for creation of remote access processes and policies to shorten deployment time of hardware deliverables. Ensure all Equipment is Loaded safely and transported to its deployment site in the scheduled time.
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LOROCO INDUSTRIES, INC.
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United States
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1 - 100 Employee
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Goebel Operator/Manager
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Feb 2015 - Feb 2018
Operational oversight including supervisory duties in relation to departmental workflow. Execution of multi-contract machine processing of paper and plastic to customer specifications with focus on waste minimization. Direct interaction with internal and external customers to ensure quality standards are maintained. Operational oversight including supervisory duties in relation to departmental workflow. Execution of multi-contract machine processing of paper and plastic to customer specifications with focus on waste minimization. Direct interaction with internal and external customers to ensure quality standards are maintained.
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United States Army Reserve
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United States
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Armed Forces
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700 & Above Employee
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Signal Support System Specialist
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Jan 2014 - Dec 2017
Maintained all computers, user account control, and network services. Maintenance of all electronic systems unit wide, including radio, computers, mobile devices. PMCS / PMI all vehicles. Maintained all computers, user account control, and network services. Maintenance of all electronic systems unit wide, including radio, computers, mobile devices. PMCS / PMI all vehicles.
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Education
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2014 - 2014
Signal Center of Excellence (SIGCoE)
Signal System Support Specialist, Signal System Support Specialist -
2011 - 2013
Upper Valley Career Center
Computer/Information Technology Administration and Management -
2009 - 2011
Troy High School
General Education
Community
