Experience

MW Imaging

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Service Director

  • 2019 - Present

  ➤ Direct team of 9+ Repair and Service Engineers in maximizing operating potential, surpassing company objectives, and delivering world-class client experiences for a nationally recognized firm specializing in ultrasound parts and repair services. ➤ Deliver technical, strategic, client-centered remote/on-site technical support, and service for state-of-the-art ultrasound imaging products across a nationwide customer base. ➤ Implement and oversee end-to-end in-house ultrasound system and PCB troubleshooting and repairs. ➤ Pivotal in shaping and executing growth strategies and initiative’s that increase cost efficiency, productivity, and service quality. Impact & Achievements:➤ Aided development of corporate standard operating procedures for production initiatives, enabling the obtainment of ISO 13485 quality management standards. ➤ Contribute to root cause analysis team efforts, pinpointing and initiating corrective and preventative actions that mitigate business risk. ➤ Lead team in consecutively exceeding annual customer satisfaction and service quality thresholds. ➤ Recruit, mentor, and supervise Field Service and PCB Repair Engineers, promoting a high-performance and high-morale company culture.

• Senior Field Service Engineer

  • Sep 2012 - 2019

  ➤ Delivered and executed remote and on-site technical support, service maintenance, repairs, and customer requests for premium ultrasound imaging and PCB products. ➤ Furthered business success via timely troubleshooting and support, and exceptional client experiences. Impact & Achievements:➤ Built and facilitated multiple training classes on varying ultrasound modalities. ➤ Drove quality control testing, refurbishment, repair, and replacement of MW imaging inventory. ➤ Operated as trusted team mentor and trainer, supplying technical training and support team-wide.

• FSE

  • Sep 2009 - Aug 2012

  ➤ Facilitated preventative maintenance and corrective actions with precision on Philips, Siemens, Toshiba, and GE ultrasound systems. ➤ Performed component-level repair on user interfaces, keyboards, monitors, power supplies, Unified Mother Board assemblies (UMB), EMB, Back End Processers (BEP), Front End Controllers (FEC), Naim PCB’s, Channel Board, CX50 PCBs, etc. ➤ Verified system operation via built-in system diagnostics and self-scanning to guarantee image quality. ➤ Offered expert technical guidance to clients regarding operational concerns and maintenance aspects to identify malfunction and minimize system downtime. Impact & Achievements:➤ Established highly effective backup and restore procedures for all modalities. ➤ Drove quality control testing, refurbishment, repair, and replacement of MW imaging inventory.



SSM Healthcare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Biomedical Technician I and II

  • Jan 2007 - Sep 2009

  ➤ Carried out preventative and corrective maintenance on general clinical equipment, guiding swift and satisfactory solutions. ➤ Maintained detailed records and reports and interfaced with vendors to facilitate outside repairs. ➤ Upheld key policies and procedures relating to replacement part orders and purchased services. ➤ Communicated actively with equipment users, keeping users abreast of repair and maintenance status to promote positive user experiences. ➤ Carried out preventative and corrective maintenance on general clinical equipment, guiding swift and satisfactory solutions. ➤ Maintained detailed records and reports and interfaced with vendors to facilitate outside repairs. ➤ Upheld key policies and procedures relating to replacement part orders and purchased services. ➤ Communicated actively with equipment users, keeping users abreast of repair and maintenance status to promote positive user experiences.