Infrastructure Business Integrator

• Sep 2021 - Present

At AIS I am currently working at the Lilly manufacturing facility being constructed in Research Triangle Park. In this role, I work with both contractors and Lilly personnel in order to keep deadlines and maintain project objectives. This can involve scheduling the deployment of technicians, working with the logistics of shipping out and receiving, storing, and inventorying IT hardware, and hands on installation of IT hardware as well when needed. At AIS I am currently working at the Lilly manufacturing facility being constructed in Research Triangle Park. In this role, I work with both contractors and Lilly personnel in order to keep deadlines and maintain project objectives. This can involve scheduling the deployment of technicians, working with the logistics of shipping out and receiving, storing, and inventorying IT hardware, and hands on installation of IT hardware as well when needed.

Information Technology Support Administrator

• Dec 2019 - Sep 2021

At Bioventus I offered level 2 IT support for employees, while also offering on-site setup and provisioning of hardware and software needs. Additionally, in my role I handled the logistics of imaging, setup, and deployment of workstations of remote users. Since the COVID-19 pandemic, this role has grown to handling deployment of machines to all users working from home, as well as servicing defective hardware and ordering hardware when necessary. At Bioventus I offered level 2 IT support for employees, while also offering on-site setup and provisioning of hardware and software needs. Additionally, in my role I handled the logistics of imaging, setup, and deployment of workstations of remote users. Since the COVID-19 pandemic, this role has grown to handling deployment of machines to all users working from home, as well as servicing defective hardware and ordering hardware when necessary.

Technical Specialist

• Feb 2019 - Dec 2019

Worked with a small team to transition DMV and license plate agencies from Windows 7 to Windows 10, as well as updating and replacing hardware. Worked with scheduling this small team to cover the entire state while working under a tight deadline. Imaged machines and delivered and set up hardware under restrictive timeframes. Worked with a small team to transition DMV and license plate agencies from Windows 7 to Windows 10, as well as updating and replacing hardware. Worked with scheduling this small team to cover the entire state while working under a tight deadline. Imaged machines and delivered and set up hardware under restrictive timeframes.

IT Specialist

• Jul 2017 - Nov 2018

At Rivercrest, I was part of a two person team that provided support both to a 35+ employee office, but also to remote offices in several states across the east coast. Using both phone support and remote access, I worked through troubleshooting issues while keeping internal employees calm and understanding their concerns. Due to the office's heavy use of the Yardi property management software, I both became proficient using the software and often worked as an intermediary between employees and Yardi support to fix employee issues while minimizing the amount of support needed from Yardi, keeping costs lower for the company. I also did various technical related tasks as needed, such as updating and maintaining the company website. Show less

Technology Analyst & Support Specialist

• May 2007 - Mar 2016

I provided phone & hands-on IT support for a 150+ employee office as well as remote support for users offsite. Responsibilities included being the sole purchaser of computer equipment and supplies, negotiating lease agreements, working with fluctuating budget restrictions, and communicating and negotiating with vendors for ever-changing needs. In addition, I also performed maintenance on workstations, servers, and other hardware, did repairs on infected and compromised workstations, and regularly wrote documentation and provided IT training while also administering the office telecom system. Technologies used included but not limited to: both Windows XP and Windows 7 workstations, Microsoft Windows Server 2003, Microsoft Exchange Server 2003, Altiris Deployment Server, DameWare Remote Desktop, Active Directory, Microsoft Office 2002/2003/2007/2010, Cisco VPN Client, and Avaya Phone Systems. Show less

Senior Desktop Technician

• 2006 - 2007

Provided second-level technical support, both by phone and in person, for over 350 on-site and off-site end-users. Installed, maintained, troubleshot, and repaired computers, printers, and other network hardware and software to ensure optimal performance. Assisted individual users with problem resolution and training. Interfaced with IT co-workers, other departments, end-users, and local service providers to plan and implement network upgrades. Deployed new computers, installing software, transferring files, and configuring machines for network access. Tracked trouble tickets and vendor service orders. Documented job processes to ensure continuity and quality performance by follow-on staff. Show less

Network Systems Engineer

• 2003 - 2006

Maintained, troubleshot, and repaired network hardware and software, including servers, for ISP and its sister company, Hamptons Telephone. Maintained mail and Web servers, performed network backups, and monitored outages with broadband customers. Provided second-level phone and email support to colleagues and customers encountering problems with computers and Internet connections, as well as to network administrators using company’s T1 broadband. Updated routine Web site content in absence of Web designers. Trained co-workers in software use, and documented procedures to assist new hires. Prepared FAQ sheet for phone support staff to help provide prompt answers to customer questions. Show less

Network and Systems Specialist

• 2002 - 2003

Human Resources Specialist

• 2000 - 2002