Thomas D'Hoe

Chief Operating Officer at Premium Plus
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Contact Information
us****@****om
(386) 825-5501
Location
BE
Languages
  • French Limited working proficiency
  • English Limited working proficiency
  • Spanish Elementary proficiency
  • Dutch Native or bilingual proficiency
  • German Elementary proficiency

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Bio

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Credentials

  • Miro essentials
    Miro
    Feb, 2023
    - Nov, 2024
  • Messaging
    Zendesk
    Oct, 2021
    - Nov, 2024
  • Talk / voice
    Zendesk
    Oct, 2021
    - Nov, 2024
  • Certificate of Completion
    Asana
    Jul, 2020
    - Nov, 2024
  • Zendesk Certified Support Admin
    Zendesk
    Feb, 2019
    - Nov, 2024
  • Zendesk Certified Guide Specialist
    Zendesk
    Dec, 2019
    - Nov, 2024

Experience

  • Premium Plus - Zendesk's Global Partner of the Year
    • Belgium
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Operating Officer
      • Jul 2020 - Present

    • Customer experience consultant
      • Sep 2013 - Jul 2020

      Partner of Zendesk (premiumplus.io)The tool for all FM and commercial managers, customer care, sales support, administration, IT , HR and operation. The communication expert and follow-up guarantee for all your clients and customers. Possible to connect all your existing software packages to this incredible and updated tool as also to reorganize most of your apps to one and only application.Customer support, it’s an experience, not just a helping hand!

  • DPG Media België
    • Belgium
    • Media Production
    • 700 & Above Employee
    • Facilitair coördinator
      • Sep 2013 - Jul 2020

      Ondersteuning van het facilitair team op externe basis. Verantwoordelijk voor diverse bouwprojecten en coördinatie van ondersteunende diensten. Implementatie van customere care software voor de customer service van interne en externe servicedesks Ondersteuning van het facilitair team op externe basis. Verantwoordelijk voor diverse bouwprojecten en coördinatie van ondersteunende diensten. Implementatie van customere care software voor de customer service van interne en externe servicedesks

  • Colruyt Group
    • Belgium
    • Retail
    • 700 & Above Employee
    • Planningmaker Technics & Immo at Colruyt
      • Nov 2010 - Sep 2013

      Planning & Coördinatie onderhoud machinepark Colruyt Vlevico Planning & Coördinatie onderhoud machinepark Colruyt Vlevico

Education

  • Katholieke Hogeschool 'Sint-Lieven', Gent
    Bachelor's degree, Facilities & Real Estate
    2007 - 2010
  • Sint-Godelieve Instituut
    Economie Moderne Talen, Facilitair management / Facility management / Facilitair leidinggevende
    2001 - 2007

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