Chief Information Officer

• Nov 2022 - Present

Director Of Information Technology

• Oct 2021 - Oct 2022

Recruited to work as the Director of IT for Sollis Health. Sollis Health is a cutting-edge healthcare company providing membership-only access to high-end urgent care facilities open 24 hours a day seven days a week. Sollis Health has three facilities, their headquarters in New York City, and facilities in the Hamptons, Miami, West Palm Beach, Beverly Hills, Santa Monica, and a new location opening in San Francisco. Sollis Health also provides House Calls. Thomas is responsible for building a resilient cloud-based replicable technology footprint to meet the demands of rapidly expanding new location openings of various types while keeping costs down, maintaining the high-end standards our members expect, and maximizing uptime. • Implemented cloud-based lab equipment interface with automated State reporting for NY, CA, and FL. • Provided technical project management for eClinicalworks to Athenahealth migration. • Managed project to implement new Ambra Cloud PACS system for all locations. • Selected and implemented cloud-based call center system. • Managing project to move from GSuite to Office 365 with Azure MFA and SSO. Show less

Director Of Infrastructure

• Feb 2021 - Oct 2021

Recruited to work as an FTE on site as the Director of Infrastructure for One Brooklyn Health Systems. One Brooklyn Health is a merger of three hospitals, Brookdale Hospital Medical Center, Interfaith Medical Center, and Kingsbrook Jewish Medical Center. In addition to being responsible for the Infrastructure of the three hospitals, I am working on Project Unity, several large Infrastructure projects to merge the IT Infrastructure of the three hospitals and support the rollout of the first Managed Service installation of Epic, done by Epic. • Successfully Completed Technical Dress Rehearsal (TDR) Preparation for all three hospitals for EPIC Go-Live. • Led a technical team that migrated all three hospitals to EPIC from three different EHRs. • Led a technical team that migrated all three hospitals from three different PACS systems to Infinitt PACS. • Performed technical project management for new state-of-the-art Intensive Care Unit (ICU), new psychiatric ward, new operating rooms, and various other construction projects. • Implemented an automated asset management system to pull assets from all three hospitals. • Developed a tracking system to track Managed Service Cloverleaf to Infor Cloverleaf Interface migration. • Developed Office365 portal for all 3 hospitals with Azure AD synchronization and led migration. • Configured Azure Ad SSO for Epic U, ServiceNow, and Infinitt PACS. • Replaced standard workstation imaging with Intune Autopilot configuration. • Created compliance plan and reporting. • Provide IT review and approval for all contracts and medical device purchases. Show less

Executive Director of Information Technology/ CIO

• Nov 2015 - Feb 2021

Recruited to lead the IT Department and revamp the IT infrastructure, he was the senior manager responsible for providing the vision, strategy, and implementation of all technology for this large multi-service non-profit with 26 locations and over 730 employees. Within the first month on the job, Thomas created Project Cornerstone, a plan to completely overhaul and modernize all technology at Lutheran Social Services of New York while bringing it in line with industry standards and practices and prepare for a remote workforce. His future-proof, designed for remote work, IT implementation allowed LSSNY to transition to full remote work in just 3 days. •Applied for and awarded $536,000 in DASNY and E-Rate funding for network upgrades. •Improved efficiency by Instituting new IT Policy Framework. •Instituted policy of Poka-Yoke (mistake-proofing) so that whenever IT staff see a way to configure something to reduce user error or confusion they do. •Instituted policy to “do it right the first time” and proactively fix things before they are unusable. •Instituted policy of “smart spending” so we would not waste dollars by saving pennies. •Reduced average number of open helpdesk tickets 89%. •Reduced average length of time to close a ticket 82% with less IT staff through creating efficiencies. •Reduced average new helpdesk tickets submitted per week by 75.2% by analyzing ticket root cause. •Increased the number of sites networked from 0 to all 26 sites in two years. •Improved efficiency and reduced errors by creating automated network account creation and office365 licensing. •Saved over $1000 per month by renegotiating all telephone and internet contracts and improved productivity by reducing number of bills from 67 bills per month to 3. •Improved internet access using E-Rate funding to triple bandwidth for 10% of the cost. •Implemented Office365 at no cost by using free Microsoft consulting. •Improved quality of care by connecting Electronic Health Record to a RHIO. Show less

Senior Director of Applications and Healthcare Systems

• Jul 2015 - Oct 2015

Recruited to revive a stalled EHR implementation in July 2015, Thomas was the senior manager responsible for all application support, including two meaningful use certified EHRs, for 1900 users. Managed all application support and training, meaningful use attestation, HL7 bidirectional connectivity with the NYC Immunization Registry, bidirectional connectivity between both EHRs, and bidirectional connectivity with a Regional Health Information Organization (RHIO) for an organization with a $120 million annual budget that serves over 27,000 children and families family each year in all five boroughs of New York City and surrounding counties, and Puerto Rico. Show less

CIO

• Mar 2001 - Jun 2015

Recruited to return and lead QI and IT after leaving to work at a for-profit EHR company, Thomas was the senior manager with overall responsibility for IT leadership, strategy, budgeting, architecture, design, development, troubleshooting, support, security, and operations of voice and data network and all software, for an organization with a $90 million annual budget, over 1200 employees, over 1650 computer users, 9 data centers, and 22 locations that operate 24 hours a day, seven days a week. Our environment is a mix of new and legacy equipment, physical and virtual, server and cloud-based, corporate-owned, and bring your own device. •Led Executive Staff to align technology expenditures and initiatives with organizational goals to “future proof” organization, which has changed mission and business rapidly over the past 6 years in response to rapidly changing funding streams. •Facilitated user groups of staff at all levels to develop needs analysis, and map current business processes, as well as redesign processes to optimize the use of technology. • Procured over $4 million dollars in federal funding over the past 10 years to purchase IT equipment and services. •Researched and recommended solutions wrote requests for proposals, developed vendor selection criteria, managed vendor negotiations, and managed projects for over $1 million dollars in telecommunications and IT vendor contracts annually. • Conceptualized and designed a business information portal, which used tagged case notes to automate reporting of key business metrics. • Leveraged use of automated systems to improve response time, tracking and reporting for IT as well as general services, and proactively notify IT staff of critical events and outages. • Developed user requirements, designed, prototyped, tested and managed programming team for many modules of in-house electronic case record system. • Provide visionary leadership for team of IT staff with no staff turnover in over five years. Show less

Content and Coding Specialist

• Nov 2000 - Mar 2001

Recruited to leave Leake and Watts Services, Inc. and join this new for-profit company designing a state of the art specialized EHR for psychiatric emergency rooms, Thomas was the Content and Coding Specialist responsible for developing application content, application QA testing, and consulting support to interpret HIPAA regulations for consulting engagements and application requirements. Recruited to leave Leake and Watts Services, Inc. and join this new for-profit company designing a state of the art specialized EHR for psychiatric emergency rooms, Thomas was the Content and Coding Specialist responsible for developing application content, application QA testing, and consulting support to interpret HIPAA regulations for consulting engagements and application requirements.