Thomas Hood

Application and Server Engineer at Savoy Systems Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Kingston upon Thames, England, United Kingdom, UK
Languages
  • English -
Skills

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I worked with Tom during the complete network re-architecture and server uplift at the archives. He is smart, willing and very able. He will be a big loss to the department but I have no doubt he will excel at anything he turns his hand to. He has the rare balance of technical as well as soft skills that will be highly prized by any future employer. The very best of luck for the future Tom and it would be great to work with you again.

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Credentials

  • MS 70-646: Windows Server 2008 Administration
    Microsoft
    Nov, 2013
    - Nov, 2024
  • MS 70-642: Windows Server 2008 Network Infrastructure, Configuring
    Microsoft
    Feb, 2013
    - Nov, 2024
  • MS 70-640: Windows Server 2008 Configuring Active Directory
    Microsoft
    Jun, 2012
    - Nov, 2024
  • ITIL V3 Foundation
    ITIL
    Feb, 2012
    - Nov, 2024
  • CompTIA Network+ Certified
    CompTIA
    May, 2011
    - Nov, 2024
  • CompTIA A+ Essentials
    CompTIA
    Feb, 2011
    - Nov, 2024

Experience

  • Savoy Systems Ltd
    • Software Development
    • 1 - 100 Employee
    • Application and Server Engineer
      • Jun 2015 - Present

      - Managing on-site and cloud-based installs - Installing/managing domains - Application Support/Development - Delivering training - Customer Support - Managing on-site and cloud-based installs - Installing/managing domains - Application Support/Development - Delivering training - Customer Support

  • The National Archives, UK
    • United Kingdom
    • Museums, Historical Sites, and Zoos
    • 700 & Above Employee
    • System Engineer
      • Aug 2013 - May 2015

      My current responsibilities include:SCCM 2012 R2- Planning the migration process to move from SCCM 2007 to SCCM 2012 R2- Installing SCCM 2012 R2- Migrating content, applications from 2007 to 2012 R2SCCM 2007 R2 - Maintaining all current OS deployment task sequences- Developing new task sequences for both desktop, laptop and server bases- Deploying monthly security updates/patches to all systems on the network- Creating and managing membership of all collections- Packaging new applications and advertising them to the relevant collections- Creating custom reports- Software metering- Pushing out updates/new version of currently installed apps (e.g. Adobe Reader, Flash Player)- Managing maintenance windows- Providing third line support the IT HelpdeskQuest Active Roles/Active Directory- Management of the new user provisioning process and also deprovisioning processes- Creation/management/deletion of OUs, user accounts, computer accounts, service accounts- Delegation of control to IT Helpdesk staff- Creation of dynamic groups and management OUs in Quest ARS- Maintenance and management of the Quest ARS web interface used by the IT HelpdeskSCOM 2012 R2- Creation and management of custom alerts, managed units and rules- Creation and management of email alerting- Creation of custom dashboardsHyper-V/SCVMM 2012R2- Creation of new virtual machines- Deploying operating systems- Troubleshooting performance issues- Converting physical machines to virtual machinesWindows Server 2003/2008/2008R2/2012R2- Support for both hardware and software- Deployment of new servers and decommissioning of old serversGroup Policy- Management of group policy through AGPM- Creation/deletion/modification of group policies and group policy links3rd Line Support- Provision of third line support to Service Desk staff- Documentation of installation processes/fixes/troubleshooting guides- MentoringManagement- Line managing the Desktop Support Engineer Show less

    • Trainee System Engineer
      • Aug 2011 - Jul 2013

      My responsibilities while working as a Trainee Systems engineer included:- basic maintenance of Active Directory- providing 2nd/3rd line support to members of the IT Helpdesk- creating new virtual servers and desktops in VMware- creating new user accounts- creating new user mailboxes, shared mailboxes and public folders - managing collection membership in SCCM 2007- deploying operating systems to desktops and laptops in SCCM 2007- inventorying software and preparing reports in SCCM 2007- basic group policy modification and management- running the weekly tape backup jobs, troubleshooting any issues- deploying anti virus agents to desktops and laptops - building and deploying physical servers into the datacentre- repairing and troubleshooting server based issues (both hardware and software related)- providing support for Windows Server 2003, 2008, 2008R2 Show less

    • Web Archiving Asssistant
      • Apr 2010 - Jul 2011

      My responsibilities while working as a web archiving assistant included performing quality checks on all archived websites, organising and scheduling the crawling/capturing of websites, liaising with our technical supplier and managing communications with external stakeholders.

Education

  • Nottingham University
    Bachelor's Degree, American/United States Studies/Civilization
    2004 - 2008
  • Tiffin School
    1996 - 2002

Community

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