Assistant Manager, Data Analytics

• Apr 2023 - Present

Senior Data Analyst

• Apr 2021 - Apr 2023

• Construct and maintain datasets and models by gathering data from various internal and third-party platforms• Develop analytics reports and visualization tools to present insights and drive data-driven decision making• Evaluate and improve the mechanics of maketing offers and frequency program to drive sales and reduce cost by analysing customer behaviour• Execute marketing campaigns from identifying target segments and customer groups, and post campaign evaluation• Build and compile regular or ad hoc reporting on business performance and customer behavior• Work with IT and vendors in data integration projects Show less

Accounting Supervisor (Data Operations)

• Jun 2019 - Mar 2021

• Providing business support in reporting for cooperate travel matter • Producing sales reports and creating other scheduled tasks • Collecting and analyzing sales data for cost-saving purpose • Solving Visa related matter for the clients • Prepare materials and data for client’s presentation • Providing business support in reporting for cooperate travel matter • Producing sales reports and creating other scheduled tasks • Collecting and analyzing sales data for cost-saving purpose • Solving Visa related matter for the clients • Prepare materials and data for client’s presentation

Front Desk Agent

• Oct 2017 - May 2019

• Greeting guests and completes established check-in procedures • Monitor and evaluate market demand trends, including surveying the competitor's strategies • Accept, amend and monitor reservation by using the PMS system • Answering guests inquires and handle complaints, both by telephone and e-mail • Greeting guests and completes established check-in procedures • Monitor and evaluate market demand trends, including surveying the competitor's strategies • Accept, amend and monitor reservation by using the PMS system • Answering guests inquires and handle complaints, both by telephone and e-mail

Customer Services Officer

• Aug 2013 - Aug 2015

• Prepare and organize export/import airfreight orders over the computer systems • Monitor cargo handling activities and ensure compliance with airline requirements and services standard • Keep close communication with airlines, cargo agent, customers and suppliers on the daily operations matters • Handling customer’s complaint and cargo tracing • Prepare and organize export/import airfreight orders over the computer systems • Monitor cargo handling activities and ensure compliance with airline requirements and services standard • Keep close communication with airlines, cargo agent, customers and suppliers on the daily operations matters • Handling customer’s complaint and cargo tracing