Thomas Wilson
Senior CRM Consultant at Hitachi Solutions Europe- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Foundation
-Oct, 2018- Nov, 2024 -
MB2-715 - Microsoft D365 Customer Engagement Online Deployment
MicrosoftNov, 2017- Nov, 2024 -
MB2-714 - Microsoft Dynamics CRM 2016 Customer Service
MicrosoftFeb, 2017- Nov, 2024 -
Microsoft Certified Professional
MicrosoftFeb, 2017- Nov, 2024 -
ClickDimensions Fundamentals 2.0
ClickDimensionsOct, 2020- Nov, 2024 -
ClickDimensions Fundamentals
ClickDimensionsApr, 2019- Nov, 2024
Experience
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Hitachi Solutions Europe
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Senior CRM Consultant
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May 2020 - Present
Senior Functional Consultant specialising in Dynamics 365 CE (formally Dynamics CRM) for Hitachi Solution Europe's Lifetime Services Division. I'm the primary consultant for a number of our clients where we provide a wide range of services from Application support to designing and implementing changes and system upgrades/updates to their platforms.
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CRM Consultant
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Oct 2017 - May 2020
Dynamics 365 CE/CRM Primary Functional Consultant for the Managed Services Division. Providing the full range of services to our customers including Production environment support and enabling any and all kinds service requests across the Service Management model.- Gained ITIL Foundation certification- Gained MB2-715 Microsoft Dynamics 365 CE Online Deployment- Gained ClickDimensions Fundamentals certification
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Royal Yachting Association (RYA)
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United Kingdom
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Spectator Sports
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100 - 200 Employee
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RYA Sailing Instructor and Race Coach
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Apr 2010 - Nov 2018
Manage and instruct on courses for all ages and experience, both in the classroom and on the water at RYA recognised training centres. I enable students of varying levels to develop their skills and confidence in a safe and enjoyable environment. Manage and instruct on courses for all ages and experience, both in the classroom and on the water at RYA recognised training centres. I enable students of varying levels to develop their skills and confidence in a safe and enjoyable environment.
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Advanced
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United Kingdom
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Software Development
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700 & Above Employee
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Microsoft Dynamics CRM Support Analyst
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Apr 2016 - Oct 2017
Member of the CRM Support Team where incidents and problems are resolved addressing multiple topics from end-user training through to infrastructure configurations. Ensure resolution to the Service Level Agreements. Liaise with delivery consultants to implement change requests and service upgrades for customers CRM systems. Certified in Dynamics CRM 2016 Customer Service (Feb' 2017) Member of the CRM Support Team where incidents and problems are resolved addressing multiple topics from end-user training through to infrastructure configurations. Ensure resolution to the Service Level Agreements. Liaise with delivery consultants to implement change requests and service upgrades for customers CRM systems. Certified in Dynamics CRM 2016 Customer Service (Feb' 2017)
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The Football Association
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United Kingdom
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Spectator Sports
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700 & Above Employee
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Application Support Analyst
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Feb 2015 - Apr 2016
Based at Wembley Stadium, London. Member of the Application Support Team supporting both the national Football Association and the nation-wide County Football Associations user-bases. Supported over 40 different bespoke applications that sat across a common data layer, centrally managed by the FA. Based at Wembley Stadium, London. Member of the Application Support Team supporting both the national Football Association and the nation-wide County Football Associations user-bases. Supported over 40 different bespoke applications that sat across a common data layer, centrally managed by the FA.
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Core Technology Systems
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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1st/2nd Line Support Analyst
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Apr 2014 - Feb 2015
Analyst and Team Leader - in Cloud and SharePoint Services. The role included supporting the first line analysts as well as engaging with our clients through Service Review meetings and providing monthly service management reports. Analyst and Team Leader - in Cloud and SharePoint Services. The role included supporting the first line analysts as well as engaging with our clients through Service Review meetings and providing monthly service management reports.
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UK Trade & Investment (UKTI)
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United Kingdom
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International Trade and Development
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700 & Above Employee
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E-Business Operational Support
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Feb 2013 - Apr 2014
Support Analyst in E-Business Operational Support, working at UK Government department of UK Trade and Investment (part of the Department for Business Innovation and Skills) based in Westminster, London. Provided support to the organisation’s extranet and CRM systems. Gained insight and understanding of working in central government organisations and sensitive data environments. Support Analyst in E-Business Operational Support, working at UK Government department of UK Trade and Investment (part of the Department for Business Innovation and Skills) based in Westminster, London. Provided support to the organisation’s extranet and CRM systems. Gained insight and understanding of working in central government organisations and sensitive data environments.
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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IT Engineer
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Aug 2012 - Apr 2014
IT Engineering Analyst - Delivered a variety of IT Projects that include: hardware builds, rollouts and on-site installs; break/fix field engineering and desk-side support. IT Engineering Analyst - Delivered a variety of IT Projects that include: hardware builds, rollouts and on-site installs; break/fix field engineering and desk-side support.
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OvalX
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United Kingdom
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Financial Services
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1 - 100 Employee
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Back-office Accounts Analyst
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Jun 2011 - Jun 2011
Obtained an internship in the Back-office Accounts Department through personal networking where I performed accounts reconciliation for the Finance and accounting function. I updated records of the company’s clients and contractors. Worked in a small highly motivated team to meet deadlines. During the placement I gained an introduction and appreciation of the Financial trading environment. Obtained an internship in the Back-office Accounts Department through personal networking where I performed accounts reconciliation for the Finance and accounting function. I updated records of the company’s clients and contractors. Worked in a small highly motivated team to meet deadlines. During the placement I gained an introduction and appreciation of the Financial trading environment.
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Education
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2009 - 2012
Kingston University
Bachelor of Science (Hons), Mathematical Sciences -
2002 - 2009
Great Marlow School
GCSEs and A Levels
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