Senior Account Manager

• Jan 2017 - Present

Ungerboeck Systems International (USI) is a global leader in providing enterprise Event and Venue Management software solutions. Our SaaS platform includes enterprise CRM, space management & bookings, registration & check-in functionality, exhibition sales, contracting, reporting, operations management, inventory management, mobile solutions, websites, reporting and financial tools - including full financials.Responsible for managing 100+ major accounts, primarily in the event & venue mgmt. market segments. Focus on customer success and sales growth within assigned territory of primarily high-touch accounts through strategic planning, contract negotiation, and account management. • Utilize CRM to manage territory, exceed key performance indicator metrics, maximize sales and CSAT. • Administer all pricing and contract negotiations, RFP process, onboarding, and implementation based on account knowledge with assessment of current state and future spend potential • Established opportunity targets and departmental goals by aligning with executive leaders and regularly evaluating strategic account plans • Oversee team of SMEs to upsell and cross-sell all product & service offerings to clients

Account Manager

• Jan 2016 - Dec 2016

Responsible for managing 30+ accounts nationally, primarily in the event registration market segment.• Planned and coordinated sales presentations for new product & service offerings• Successfully managed complex or specialized customer requirements for cloud migration and upgrades • Uncovered potential at risk accounts and developed proactive action plans to retain and grow revenues & CSAT through strategic planning

Director Of Operations

• Apr 2011 - Dec 2016

Solution Data Systems, Inc. (SDS) provides cost effective data entry, data capture, document scanning, OCR (optical character recognition), indexing, database list maintenance, rebate fulfillment and custom data processing services since 1969. Responsible for the management and delivery of data processing projects, hiring and employee training, accounts receivable/payable, payroll, and customer success.

Production Manager

• Jan 2007 - Mar 2011