System Server Administrator

• Oct 2021 - Present

CLI

• Dec 2020 - Oct 2021

Working on it now Working on it now

Owner

• Feb 2019 - Apr 2020

Systems Support Engineer

• Sep 2012 - Feb 2019

Design, Build, config, Cisco UCS systems Design, Build , config, Cisco UC5xx systems MCP and VCP certified Exchange server build and upgrade Microsoft WSUS servers Company standard practices implementation Instructional documentation Network Documentation Client Policy and procedures Remote care (offsite care) Total care (onsite care) Customer support services Trouble shooting Backup Disaster Recovery: Planning, Implementation Project implementation Company WIKI and Documentation Solution evaluation Customer monthly reports Report evaluation Organizational skills Asset management Show less

Information Technology Network Administrator

• Jan 2008 - Sep 2012

Professional Experience Management: • Provided supervision for 120 plus clients. • Provided scheduling of transportation needs for 120 plus clients. • Managed LAN and VLANs for 20 plus computers. • Performed facility security for 8 building campus. Technical Experience: • Implemented and maintained H.I.P.A.A compliant firewall appliance. • Implemented and maintained H.I.P.A.A compliant wireless infrastructure. • Implemented and maintained organization’s secure VPN. • Implemented and maintained Windows server 2003 installation. • Maintained Windows Active Directory. • Maintained company E-Mail accounts. • Designed and implemented company database using Filemaker Pro. • Troubleshooting systems, printers, and network problems. • Implemented software installs. • Designed VLAN for client computer lab. • Installed client computer lab. • Provided systems security for organization and client computer lab. Communication: • Advised executive director on purchases of both software and hardware. • Advised on H.I.P.A.A compliancy measures for health organizations. • Communicated with financial director and executive director on daily basis. • Created user policy and wrote the user policy documents for organization. • Wrote training manuals for proper e-mail handling to avoid attacks and scams. • Wrote user manuals for setting up Outlook pop3 accounts. • Communicated with ancillary agencies on a regular basis. • Trained end users on VPN connections. • Designed new Excel and Word documentation to improve productivity. • Counseled clients in distress and answered crisis phone calls using (NCI) techniques. • Properly documented client’s medical administration records for 120 plus clients. Show less

Student Computer Lab Tutor

• May 2011 - Jul 2011

Lab tutor, • Tutored an average of 30 AB-Tech students daily, assisting students with Microsoft Office, Windows administration, Printing Management, and research and fact finding tasks. Lab tutor, • Tutored an average of 30 AB-Tech students daily, assisting students with Microsoft Office, Windows administration, Printing Management, and research and fact finding tasks.