Experience

BB&T

• Collections Specialist

  • Sep 2017 - Present

  1. Handle all tasks associated with the repossession process, including preparation for and execution of charge-offs or write-downs, as appropriate and in accordance with established standards.2. Move files through the repossession process based on established timetables and in accordance with established standards.3. Complete file entries in the database to ensure all information is accurate and the integrity of the database is maintained.4. Obtain necessary… 1. Handle all tasks associated with the repossession process, including preparation for and execution of charge-offs or write-downs, as appropriate and in accordance with established standards.2. Move files through the repossession process based on established timetables and in accordance with established standards.3. Complete file entries in the database to ensure all information is accurate and the integrity of the database is maintained.4. Obtain necessary authorization of appropriate persons for payment of repossession bills within established time frames.5. Follow-up with repossession agencies to be sure service is being rendered in a timely manner.6. Review all accounts in queue and work appropriately, bringing any serious problems to the attention of management.7. Review the accounts from bankruptcy for appropriate action, if secured by personal property.8. Generate reports as needed.9. Utilize approved list of vendors for repossession assignment. Show more Show less



Woodforest National Bank

• Retail Banker II

  • Aug 2019 - Nov 2019



Suddenlink Communications

• Lead Dispatcher

  • Sep 2014 - Sep 2017

  Provides quality internal and external customer service surrounding Suddenlink s values Manages quota/work load to efficiently meet customer needs according to available workforce and TOA. Maintain Tech Calendar to assure skill sets and work schedule is current. Monitor for outages, assist in determining source. Manage auto route program to assure route plans are efficient and logical.Performs all duties of Dispatcher I as necessary:Monitor technician work times and… Provides quality internal and external customer service surrounding Suddenlink s values Manages quota/work load to efficiently meet customer needs according to available workforce and TOA. Maintain Tech Calendar to assure skill sets and work schedule is current. Monitor for outages, assist in determining source. Manage auto route program to assure route plans are efficient and logical.Performs all duties of Dispatcher I as necessary:Monitor technician work times and report exceptions through TOA:Assure route activations/deactivations occur properly to Technician for their start and end of shift.Monitor start of 1st. job of day to assure Technician starts within designated start time or at beginning of shift if starting at 1st job.Contact Technician on jobs that overrun to assure technician is safe or determine if assistance is needed.Monitor lunch & break periods for, start times and duration.Monitor work order pools to assure jobs are assigned throughout the day, use auto routing tool to assist.Confirm and assure all jobs are completed and routes are closed when applicable and at the end of the day.Review Drive times and activities for reasonableness. Prioritizes and dispatch customer service requests to available technicians; serve as liaison between customer and technician. Show more Show less



U.S. Department of Health and Human Services (HHS)

• Child Protective Services Case Aid

  • Jan 2014 - Sep 2014