Experience

ProEducation Solutions, LLC

• United States
• Higher Education
• 1 - 100 Employee

• Vice President, Client Services

  • 2009 - Present

  -Oversee all National Clients to ensure excellence in services provided via both quantitative and qualitative measures -Served as Interim Director of Financial Aid for distressed State College located in Florida 1. Oversee daily management and operations of Financial Aid Department 2. Supervised staff of 14 consultants and Financial Aid employees 3. Served as Compliance Expert and resolved violations in compliance stemming from 2009/10 Federal Audit performed 4. Chaired Cross Functional Matrix Team consisting of all Adminstrators in Academics, IT, Educational Records, Finance, and Senior VP’s of client Institution with focus on Correcting all Compliance issues -Served as Team Leader and Senior Advisor Show less



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Director Student Accounts and Finance

  • Feb 2006 - Jun 2008

  -Designed and Created Student Accounting Database System -Developed Student Accounts and Financial Aid policies and processes, including institutional agreements and applicable forms, enabling applicants to apply institutional and governmental (US and international) financial aid to program costs -Managed student accounts and financial aid processes -Supervised three (3) staff members - Negotiated and implemented monthly payment plan with outside vendor -Created and maintained systems for student billing as well to track student and institutional payments, fee waivers, discounts, and deferred payments -Advised students on the appropriate processes to follow for paying enrollment fees as well as utilizing financial aid packages and other payment options -Established scholarship guidelines based on academic merit and financial need -Administered scholarship processes, including federal needs analysis using FAFSA data -Created Student Accounts portal online displaying private, secure account information -Determined eligibility for refunds based upon established policies -Assisted Corporate Accounting Department with Accounts Receivable and Accounts Payable management - Served on Enrollment Management Committee Show less



Harrisburg Area Community College

• Gettysburg, PA

• Financial Aid Administrator

  • 2003 - 2006

  Responsible for the administration of all Title IV aid for the campus, including both technical elements and staff supervision. Specific duties and accomplishments included: -Coordinated all scholarships for the campus -Certified all Stafford, Plus and Alternative loans -Administered all federal work study and student employment for the campus -Performed need analysis, verification and packaging of student aid -Reviewed and processed all professional judgment issues pertaining to financial aid -Supervised Veterans Affairs Department as well as all financial aid staff -Collected and tracked financial aid documents -Updated and tracked enrollment and aid on NSLDS -Reviewed the college’s “no pay” list -Met and counseled prospective students and parents -Recruited students and presented financial aid information Show less