IT Manager & Support Coordinator

• Feb 2022 - Present

Technical Support Consultant

• Apr 2018 - Feb 2022

BI Support EngineerDealing with complex business situations and solutions to promote, develop and implement Agilos Solutions and Services for our clients. The BI Consultant is key in helping clients gain a competitive advantage by implementing information management and analytics solutions that will provide business insights to enable them to optimize their operational performance.Main tasks & responsibilities :● Manage ICT infrastructures (MS Windows Server 2012 - 2019, MS Azure, MS Office 365, MS Sharepoint, MS OneDrive, VMware);● Server installation, upgrade, migration, security setting and administration (Qlik Sense, QlikView, Qlik GeoAnalytics, Qlik NPrinting, TimeXtender);● Diagnose and resolve technical software issues (Qlik Sense, QlikView, Qlik GeoAnalytics, Qlik NPrinting, TimeXtender);● Interact with client (internal and external) through customer support requests/tickets (Zendesk);● Troubleshoot and diagnose customer issues, identify solutions and implementation/remediation method, or escalate to next level of support, as needed (through direct communication with Qlik engineers);● Document solutions and prepare activity reports (Confluence, MS Sharepoint);● Stay current with system information, changes and updates.

Business Intelligence Developer (Avery Dennison group)

• Jan 2017 - Jan 2018

● Develop Business Intelligence Reports and Dashboards using the various Business Intelligence Tooling (ie: Cognos and Oracle);● Coordinate with the Data Integration/ETL programming team on the design of data transfer mechanisms;● Analyse raw data to produce structured relational and/or dimensional data models;● Produce technical design documentation including logical data models and detailed reporting specifications consistent with the reporting requirements;● Communicate with an internal team of business analysts, project managers and analysts within the various business functions (Finance, Supply Chain, etc);● Create and Manage database structures;● Understand the business concepts behind the reporting specifications, especially in a manufacturing environment;● Identifying patterns and helping the business react to changing business conditions;● Performing root cause analysis;● Identifying data anomalies and communicating back to the data stewards;● Train user communities on the Cognos platform including user facing solutions;● Presenting results to the business unit leader in a preferred tool (such as BI report or dashboard).

Database Administrator & Business Intelligence Analyst (MACtac Europe SA/Platinum Equity)

• Jan 2015 - Jan 2017

● Manages and administers SQL Server databases: o Install and configure new SQL Servers; o Guarantees their consistency, quality and security; o Designs, tests, executes, and refines backup / recovery; o When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes; o Troubleshoot SQL Server service outages as they occur; o Through linked servers, manages business logic in terms of views and stored procedures (Transact SQL). This coding is part of a very important interface between ERP (MES) and industrial applications to ensure shop floor real-time data acquisition;o Configure SQL Server monitoring utilities; o Document the database environment;● Manages and administers the Business Intelligence Platform:o In the continuity of his SQL skills, develops EDW capability and reports within the current EDW landscape (MACtac platform being right now Cognos, ETL, DWH and reporting);o Has a strong understanding of the EDW features and functional capabilities;o In a mid-term perspective will challenge the migration from Cognos to either a latest release or to SQL BI suite;o Requirements gathering and interviewing business users;o Ability to translate reporting requirements into a plan for data modeling or enhancements to the data model;o Writing queries that take advantage of drill-through and drill-across capabilities;● Business oriented:o Apprehends main concepts of ERP and Shop floor applications;o Understands the basics of MACtac major process areas and manufacturing capabilities;● Support oriented:o Project mode being not exclusive, on a daily basis, provides 1st and 2nd line support;o Join the 24/7 support team to ensure no business disruption.

IT Service Desk Analyst (Bemis Company, Inc.)

• Jul 2012 - Jan 2015

Environment: Windows Seven and Office 2010/2013, ARS Remedy for interventions management.- Phone reception and IT incidents tickets opening- Resolution of hardware and software incidents- Detection, analysis and resolution of network incidents- Analysis and resolution of recurrent problems- Installation of new equipment, upgrades and application monitoring backups- Documentation of help desk procedures- Reporting

IT Technician

• Jul 2011 - Jul 2011

- Maintenance / Preventive Maintenance - Network Management (Add new users, new computers) - Computer installation, replacement of peripherals and other components (hard disk drives, sticks of RAM, cards,...) - Installation and configuration of printer on the network - Touch screen computer repair - IT assets management with GLPI (IT equipment manager) - Maintenance / Preventive Maintenance - Network Management (Add new users, new computers) - Computer installation, replacement of peripherals and other components (hard disk drives, sticks of RAM, cards,...) - Installation and configuration of printer on the network - Touch screen computer repair - IT assets management with GLPI (IT equipment manager)

Waiter

• Jan 2009 - Jun 2011

IT Technician Trainee

• Mar 2007 - Apr 2007

Internship as part of the success of the computer technician qualification diploma Internship as part of the success of the computer technician qualification diploma