Experience

American Airlines Federal Credit Union

• United States
• Banking
• 300 - 400 Employee

• Information Technology Operations Analyst

  • May 2008 - Present

  • Monitoring and maintaining credit union batch and daily SMA OpCon Schedules and jobs. • Troubleshooting SMA OpCon job failures in a timely manner. • Working with Application Support and Business Technology teams to provide a solution using SMA Solutions and IpSwitch WSFTP. • Working as a member of project teams to provide alternative solutions to implement new products and services or improve existing processes. • Working with Credit Union departments to automate and streamline… Show more • Monitoring and maintaining credit union batch and daily SMA OpCon Schedules and jobs. • Troubleshooting SMA OpCon job failures in a timely manner. • Working with Application Support and Business Technology teams to provide a solution using SMA Solutions and IpSwitch WSFTP. • Working as a member of project teams to provide alternative solutions to implement new products and services or improve existing processes. • Working with Credit Union departments to automate and streamline manual processes. • Addressing and solving issues that interfere with AAFCU employees’ daily duties. Show less • Monitoring and maintaining credit union batch and daily SMA OpCon Schedules and jobs. • Troubleshooting SMA OpCon job failures in a timely manner. • Working with Application Support and Business Technology teams to provide a solution using SMA Solutions and IpSwitch WSFTP. • Working as a member of project teams to provide alternative solutions to implement new products and services or improve existing processes. • Working with Credit Union departments to automate and streamline… Show more • Monitoring and maintaining credit union batch and daily SMA OpCon Schedules and jobs. • Troubleshooting SMA OpCon job failures in a timely manner. • Working with Application Support and Business Technology teams to provide a solution using SMA Solutions and IpSwitch WSFTP. • Working as a member of project teams to provide alternative solutions to implement new products and services or improve existing processes. • Working with Credit Union departments to automate and streamline manual processes. • Addressing and solving issues that interfere with AAFCU employees’ daily duties. Show less



American Eagle Airlines

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Media Developer

  • Apr 2003 - May 2008

  • Used Lectora Publisher to develop easy to follow online instruction and testing of Maintenance Training Courses. The test results are recorded in the Learning Management System (LMS) by employee number. • Analyzed and changed the Alerts and Bulletins process to be paperless. • Provided support for 4 managers, 4 curriculum developers and 30 instructors. • Used Lectora Publisher to develop easy to follow online instruction and testing of Maintenance Training Courses. The test results are recorded in the Learning Management System (LMS) by employee number. • Analyzed and changed the Alerts and Bulletins process to be paperless. • Provided support for 4 managers, 4 curriculum developers and 30 instructors.



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior IT Analyst/Programmer

  • Jun 2001 - Oct 2002

  • Maintained American Airline’s Mainframe FAARE Pricing System. • Analyzed and modified JCL and PL1 programs in response to abends that occurred during the regularly scheduled processing. Most of these were quick fixes for production scheduling purposes. • Wrote SAS programs that manipulate data uploaded to the mainframe from Internet scrape and wrote PL1 programs to create price change reports from this data for AA Pricing Analyst. • Maintained American Airline’s Mainframe FAARE Pricing System. • Analyzed and modified JCL and PL1 programs in response to abends that occurred during the regularly scheduled processing. Most of these were quick fixes for production scheduling purposes. • Wrote SAS programs that manipulate data uploaded to the mainframe from Internet scrape and wrote PL1 programs to create price change reports from this data for AA Pricing Analyst.



Rapp Collins Worldwide Dallas

• Irving, Texas, United States

• Senior Programmer Analyst

  • Oct 1997 - Apr 2001



GTE/AMDOCS Inc.

• DFW Airport, Texas

• Programming Analyst

  • Jun 1996 - Oct 1997



The Continuum Company

• Austin, Texas, United States

• Programmer

  • Jan 1995 - Jun 1996