Experience

Moog Space and Defense Group

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Systems Administrator

  • Oct 2020 - Present

  Technologies used: PXE over UEFI, SCCM, Active Directory, Yubikey Configuration, Axiad, Polycom, Mitel Connect • Imaged systems using PXE/UEFI • Deployed software in SCCM • Troubleshooting user system and network issues • Provisioned hardware • Repaired physically damaged systems Technologies used: PXE over UEFI, SCCM, Active Directory, Yubikey Configuration, Axiad, Polycom, Mitel Connect • Imaged systems using PXE/UEFI • Deployed software in SCCM • Troubleshooting user system and network issues • Provisioned hardware • Repaired physically damaged systems



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Software Deployment Analyst

  • Jul 2020 - Oct 2020

  • Configured business rules for Sodexo’s Bite mobile application • Coordinated with university cafeteria managers to determine custom app configurations • Tested app and configurations for functionality and correctness • Applied app changes to conform to social distancing guidelines • Logged application and backend bugs in Azure DevOps • Configured business rules for Sodexo’s Bite mobile application • Coordinated with university cafeteria managers to determine custom app configurations • Tested app and configurations for functionality and correctness • Applied app changes to conform to social distancing guidelines • Logged application and backend bugs in Azure DevOps



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• System Administrator

  • Feb 2020 - Jun 2020

  • Imaged over 1,000 fresh Windows 10 installs • Trained users in use of Windows 10 • Troubleshooting Windows 10 issues for users • Configured Cisco VOIP phone systems • Imaged over 1,000 fresh Windows 10 installs • Trained users in use of Windows 10 • Troubleshooting Windows 10 issues for users • Configured Cisco VOIP phone systems



Cobham Mission Systems

• United States
• Defense and Space Manufacturing
• 300 - 400 Employee

• Migration Specialist

  • Nov 2019 - Jan 2020

  • Imaged and upgraded over 100 systems with Windows 10 • Installed and configured engineering software including Abaqus, AutoCAD and LogicAnalyzer • Configured hardware including scales, pressure chambers, and thermal testing systems to work with Windows • Deployed software over SCCM • Repaired damaged systems and recovered data • Imaged and upgraded over 100 systems with Windows 10 • Installed and configured engineering software including Abaqus, AutoCAD and LogicAnalyzer • Configured hardware including scales, pressure chambers, and thermal testing systems to work with Windows • Deployed software over SCCM • Repaired damaged systems and recovered data



The Arc of the United States

• United States
• Individual and Family Services
• 1 - 100 Employee

• Security Software Analyst

  • Jul 2019 - Aug 2019

  • Migrated over 200 systems' antivirus software from Trend Micro to Crowdstrike • Initiated project to document inventory of online systems • Produced reports on systems and their software • Coordinated updates with teams in multiple locations to migrate • Migrated over 200 systems' antivirus software from Trend Micro to Crowdstrike • Initiated project to document inventory of online systems • Produced reports on systems and their software • Coordinated updates with teams in multiple locations to migrate



Mavenir

• United States
• Software Development
• 700 & Above Employee

• Mobility Specialist

  • Nov 2017 - Nov 2018

  • Managed a team of ten, including offshore employees in Croatia and India • Implemented Agile Scrum methodology across development teams • Initiated user-selectable app theming with “Stylish” • Coordinated with product owners to groom backlog and story estimation • Successfully guided team from Waterfall to Agile development • Managed a team of ten, including offshore employees in Croatia and India • Implemented Agile Scrum methodology across development teams • Initiated user-selectable app theming with “Stylish” • Coordinated with product owners to groom backlog and story estimation • Successfully guided team from Waterfall to Agile development



PK

• United States
• Information Technology & Services
• 700 & Above Employee

• Mobile Application Analyst

  • Jul 2017 - Nov 2017

  • Created developer stories for code refactoring and feature additions • Migrated to the latest versions of language and software • Implemented coachmarks for instructing the user on app use • Started development on Curbside from scratch • Created Job descriptions for potential candidates as well as interview questions • Created developer stories for code refactoring and feature additions • Migrated to the latest versions of language and software • Implemented coachmarks for instructing the user on app use • Started development on Curbside from scratch • Created Job descriptions for potential candidates as well as interview questions



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Mobility Analyst

  • Feb 2017 - Jul 2017

  Tested app functionality using XCTest Tested app impact on system resources using Instruments, and ensured that memory leaks were not introduced and that the user experience was not hindered. Tested and debugged network code using Charles Proxy Worked in an Agile environment, with 2 week sprints and HP Quality Center Tested app functionality using XCTest Tested app impact on system resources using Instruments, and ensured that memory leaks were not introduced and that the user experience was not hindered. Tested and debugged network code using Charles Proxy Worked in an Agile environment, with 2 week sprints and HP Quality Center



Harris Computer

• Canada
• Software Development
• 700 & Above Employee

• System Analyst

  • Jul 2016 - Dec 2016

  Initiated documentation project for Harris Computer software Fixed customer issues with Harris Computer applications Wrote SQL queries to troubleshoot customer issues Trained customers in use of Harris Computer software Upgraded customer Harris Computer products Configured customer Advantage Database Servers for compatibility with Harris Computer software Coordinated with development and support teams to resolve persistent issues and add features in an agile environment Technologies Used: Advantage Database Server, Harris Local Government Microfund, Payforce, iHelper, Flexibill, JIRA, Mainstreet, Clientele



Navigation One Services

• United States

• Administrative Assistant

  • Sep 2008 - May 2015

  Established company in coordination with the owner Led company’s data recovery line of business Established electronic tax reporting to the state and federal government Wrote tools to aid in file recovery in Python Designed company website Primary IT Help Desk Technologies Used: GetDataBack for NTFS and FAT32, Prosoft DataRescue, Salesforce, Wireshark, Volatility, HTML 5, CSS 3 Established company in coordination with the owner Led company’s data recovery line of business Established electronic tax reporting to the state and federal government Wrote tools to aid in file recovery in Python Designed company website Primary IT Help Desk Technologies Used: GetDataBack for NTFS and FAT32, Prosoft DataRescue, Salesforce, Wireshark, Volatility, HTML 5, CSS 3



Community First Bank

• Australia
• Banking
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2006 - Aug 2008

  Designed spreadsheet templates for company-wide use Analyzed and coordinated efforts to solve backlogs in company loan pipeline Resolved service issues between brokers and the company Primary IT Help Desk Technologies Used: Excel, Outlook, Access, Calyx Point, Mortgage Builder Designed spreadsheet templates for company-wide use Analyzed and coordinated efforts to solve backlogs in company loan pipeline Resolved service issues between brokers and the company Primary IT Help Desk Technologies Used: Excel, Outlook, Access, Calyx Point, Mortgage Builder