Experience

Pace University-New York

• Manager - Mail Services

  • Sep 2017 - Present

  Presently oversee Mail Services Department for Pace University. Responsible for Time Management and Scheduling for Staff of 7 which includes Student employees. Accountable for Supervising all Inbound and Outbound Mail and Courier Items for Pace University and their end users. Manage the budget and maintenance of systems and service vendors. Responsible for the reporting of volumes and cost associated with all aspects of the operation.



United States Postal Service

• City Carrier Assistant

  • Aug 2016 - Aug 2017

  Case Sort Deliver Mail and USPS Parcels in order to meet office/field protocol adhering to federal guide lines for the USPS.Drive Vehicles up to 2 tons for the delivery of USPS Mail and Parcels



Schumer's Fine Wines & Spirits

• Inventory Coordinator

  • Oct 2011 - Jun 2016

  Manage 3MM+ inventory and associate personnel in order to meet appropriate stock levels. Keep tabs on monthly wholesale deals and correlate replenishment needs with buying manager in order to meet business and budget guidelines.



AST Fund Solutions

• Customer Service Representative (Part-Time Evenings)

  • Sep 2015 - Dec 2015

  Perform proxy solicitation for various financial campaigns in high volume call center environment using Tel Athena Systems.



U.S. Census Bureau

• Assistant Manager QA / Office Operations Supervisor

  • Feb 2009 - Sep 2010

  Responsible for Quality Assurance Department and staff of 50+ for the US Census Brooklyn South office.Coordinate official procedural guidelines for support of Administrative Manager of Field Operations.



Century 21 Department Stores

• Senior Register Complex Supervisor

  • Sep 2008 - Aug 2010

  Responsible for large sums of money, the opening & closing of complex POS systems, overseeing associate staff and heavy customer service.



Select Express & Logistics

• Business Development Manager

  • May 2007 - Sep 2007

  The strategy and marketing of new business and the growth/maintenance of existing business.



Velocity Express

• Facility Operations/Customer Service Manager

  • Apr 1998 - May 2007

  Responsible for over-all profit & loss, internal unit procedure, scheduling, staffing, records and QC of all customer-site units: Mail Centers, Package Intercept Centers, Messenger Centers.



Choice Courier Systems Inc.

• Operations Area Manager, Site Supervisor, Call Center Ops

  • Jan 1994 - Apr 1998

  Responsible for Office Management, Mail & Shipping Operations, Business Unit Reporting,Customer Service/Call Center, Client Relationship.



AAA New York

• Customer Service Specialist - Call Center/Branch Office

  • Apr 1989 - Jan 1994

  Performed all aspects of member related functions (Including map routing and travel & tourism) in both call center and face to face of office environments servicing 80-100 people daily.