Experience

NHS North West Leadership Academy

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Administrator

  • Mar 2019 - Present

  •Provide project support for the Primary Care work stream•Support the delivery of multiple programmes with numerous start dates •Provide effective meeting support: contributing with ideas to improve processes, taking responsibility of the assignment of actions from meetings, updating the project plan and following up accordingly•Regularly communicate with external sources including consultancies and venues, as well as internal sources, ranging from fellow work stream members to clinicians and senior members of staff with excellent communication skills (verbally and written)•Work on own initiative prioritising actions and meeting all deadlines•Take a leading role in Admin Team meetings providing suggestions to continually improve as well as offer support



NHS England Right Care Team

• Delivery Support Administrative Support Assistant

  • Oct 2018 - Mar 2019

  •Provide meeting administration, including scheduling, collation and circulation of papers and presentations, accurate note-taking•Participate in and contribute to regional and national RightCare team working and development meetings and events•Provide high quality project, service, initiative and administrative support including information and analysis•Undertake reporting and analysis of information to support delivery•Act as the first point of contact for NHS RightCare Regional Delivery Team•Efficiently organising seminars, workshops, meetings and other complex activities•Assist senior members of staff with project work, co-ordinating and planning this work as well as contributing as and when required



Southway Housing Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Officer

  • Jul 2018 - Oct 2018

  • Managed invoice spreadsheet • Constant communication between tenants and field operatives• Raising required work for property repairs for internal operatives and external contractors



NHS England

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Complaints Officer

  • Oct 2017 - Jun 2018

  •CRM complaints management system and reporting•Work in a team to ensure quality response to complainants•Regular communication with complainants and service providers •Handling a range of cases from simple to complex multi-agency complaints (leading or supporting)•Handling complex issues across consent, safeguarding and patient safety arising in complaints within GDPR protocols•Liaising with clinical advisors to ensure impartial investigations of complaints •Excellent communicator adapting style to fit the situation as needed•Proactive team member looking always to improve team work and efficiency

• Administrator

  • Jun 2017 - Oct 2017



Unique Forwarding Ltd

• United Kingdom
• Wholesale Import and Export
• 1 - 100 Employee

• Operations Coordinator

  • Dec 2016 - Jun 2017



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Import Clearance Broker Associate

  • Sep 2013 - Dec 2016



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Marketing Coordinator

  • Nov 2011 - May 2012



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Recruitment Assistant

  • Oct 2010 - Dec 2010



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Resourcing Administrator

  • May 2010 - Aug 2010