Experience

The Fair Work Ombudsman

• Australia
• Government Administration
• 400 - 500 Employee

• Fair Work Senior Adviser

  • Jun 2023 - Present

  As a Senior Adviser my role was to handle complex enquirers pertaining to Australia’s industrial relations system. I would have to balance competing priorities between handling these complex enquiries whilst also assisting advisers with their own questions as well

• Fair Work Adviser

  • Jul 2022 - Present



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Nov 2015 - Jul 2022

  As a customer service supervisor my role is to act as the team leader when the manager steps out or is not present. This involves directing and delegating tasks to other team members, coordinating breaks and finish times to maintain efficiency in the department. most importantly, my roles is to step in and assist customers when they have more serious enquires and work with them and coles to arrive at the best possible resolution for all parties involved As a customer service supervisor my role is to act as the team leader when the manager steps out or is not present. This involves directing and delegating tasks to other team members, coordinating breaks and finish times to maintain efficiency in the department. most importantly, my roles is to step in and assist customers when they have more serious enquires and work with them and coles to arrive at the best possible resolution for all parties involved



EB Games Australia

• Australia
• Retail
• 500 - 600 Employee

• Customer Service Supervisor

  • Sep 2021 - May 2022

  My roles at EB games is working in one of their Zing! Pop Culture stores to provide a lively and fun experience to all people who enter the store. This involves a friendly greeting followed by a conversation that I can use to recommend products to the customer based on the information I hear during the conversation. I also am required to meet deadlines in regard to my KPI’s and work with the manager to build and develop my ability to meet those KPI’s monthly. This role has development my communication skills significantly as there is a large variety of individuals who enter an EB games store and allowed me to learn the best ways of speaking with everyone I interact with Show less



VenuesLive

• Australia
• Spectator Sports
• 200 - 300 Employee

• Customer Service Attendant

  • Jan 2018 - Jan 2022

  My roles as a customer service attendant required me to have a sound understanding of the layout and operations of Optus Stadium in Perth, Western Australia and then be able to use this understanding to assist and help patrons with any requests they have during event days such as AFL games or concerts My roles as a customer service attendant required me to have a sound understanding of the layout and operations of Optus Stadium in Perth, Western Australia and then be able to use this understanding to assist and help patrons with any requests they have during event days such as AFL games or concerts