Experience

MarketSpark, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Director, Install Management

  • Mar 2023 - Present



ZAGENO Inc.

• United States
• Biotechnology Research
• 1 - 100 Employee

• Senior Technical Solution Manager

  • Apr 2022 - Apr 2023

  Led onboarding & consulted on technical implementation design for Zageno’s Biotech customers, onboarded ~90% of Zageno’s new customers. - Built new streamlined Biotech onboarding process. - Established new customer organizations globally & locally within Admin. - Created new user accounts & established organizational rules within Okta. - Requested & retained key documents, created internal shared folders & established customer account plans. - Led customer integrations for NetSuite, Coupa, Ariba, QuickBooks & Bill.com - Hosted Zageno Marketplace live training demos for all new customers. - Worked closely with internal business partners, customer executive team & project leads to drive change management to ensure strong platform adoption & user stickiness. - Launched Zageno’s first integrated NetSuite customer & Zageno’s first SAML 2.0-Single Sign-On customer. Show less



Trux

• United States
• Software Development
• 1 - 100 Employee

• Senior Service Delivery Manager

  • Jan 2019 - Apr 2022

  Responsible for new customer onboarding, on-site training seminars & full-time deployment in the field for New England, Midwest & Southeast Territory projects - Worked closely with customer business leads to understand pain points, diagnose legitimacy & coordinate agile development internally with the Trux product & engineering teams - Established & deployed new method for remote onboarding for the Vulcan South East Division. Over a 6-week period, I led an effort that remotely onboarded 3x more customers than the previous 6-months of onboarding - During my tenure as a lead product expert & service delivery consultant, while navigating the challenges of a global pandemic, I helped Trux become cash flow positive and an undeniable leader in the Trucking Logistics industry Show less



Samsung Electronics America

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Manager of Content Operations

  • Jun 2018 - Dec 2018

  Led a team of four. Directly responsible for the day-to-day operations for over half of the displayed content within Samsung Pay. Manage the lion’s share of Samsung Pay services, including but not limited to Deals & Offers, Gift Card, Cash Back, Loyalty & In-App Marketing. Analyze external and internal business environment to identify critical issues and set strategy. Communicate strategic vision globally and execute high priority tasks to support top management.

• Project Manager

  • Jun 2017 - Jun 2018

  Initiated, planned and executed key merchant partnerships. Gauged progress, allocated resources & redirected team focus by utilizing Gantt & Milestone Charts to anticipate and resolve critical issues within the project timeline. Managed relationships with key Processor & ISO partners including First Data, Blackhawk, TSYS, and many more. Established and lead the Samsung Pay Signage and Awareness Program. Maintained lean signage inventory and mitigated risk by anticipating customers’ needs. Coordinated communications across Sales, Business Development, Operations & Legal to improve teaming. Show less

• Merchant Operations Leader

  • Oct 2015 - Jun 2017

  Facilitated the creation, design and distribution of all Samsung Pay marketing materials. Managed merchant partner relationships and collaborated with internal personnel to increase user base from thousands to millions. Conducted hands on payment testing with hundreds of POS terminals to ensure safe, secure & efficient payment processing. Sourced Samsung Pay Labs’ POS terminal library. Staffing and managing small team.



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Account Executive

  • 2012 - 2015

  Account Executive For Middle Market Accounts, Los Angeles, California (2013-2015) Managed a book of business with over 230 broker partners. Closed numerous new business sales in the 51-5000 market segment by listening to customers needs and offering tailored solutions. Sold medical, dental, vision, life and disability, and voluntary insurance products grossing over $8 million. Won first place award for The Presentation Skills Challenge at Aetna National Sales Conference. Group School Sales Associate - Underwriting, San Francisco, California (2012) Examined request for proposal documents in order to evaluate and analyze risk of thousands of employer groups. Successfully cultivated long term relationships with internal partners. Aetna E.E. Cammack Group School Hartford, Connecticut (2012) Industry-leading Healthcare Sales leadership Training Program. Graduated top of class. Show less



College of Engineering - Villanova University

• Villanova Pennsylvania

• Distance Education Manager

  • Jan 2010 - 2012

  Filmed live webcasts of Graduate lectures for the College of Engineering. Experience with video teleconferencing, tablet computers, and media web broadcast. Filmed live webcasts of Graduate lectures for the College of Engineering. Experience with video teleconferencing, tablet computers, and media web broadcast.



Town of Avon Sycamore Hills Pool

• Head Lifeguard

  • May 2006 - Aug 2011

  Leading team of 25 Professional Rescuers through seven 12-hour days. Responsible for staff scheduling, weather safety, pool and club maintenance, and customer satisfaction. Leader in emergency response. Red Cross certified lifeguard in life-saving techniques. Certified in CPR and First Aid for the Professional Rescuer.

• Swim Coach

  • May 2011 - Jul 2011

  Coached team of 120 swimmers through an undefeated 2011 season, eventually winning the FVSSL Championship.