Experience

National Claim Services LLC

• United States
• Insurance
• 1 - 100 Employee

• AVP

  • 2017 - Present

  Manage Western half of U.S. for rapidly growing Third Party Administrator •Developing standards, policies and procedures that will have an impact on results •Growing teams through education across multiple areas, including policy analysis, case law, risk transfer, exposure analysis and negotiations •Strengthening relationships and communications with insureds, counsel and internal groups Manage Western half of U.S. for rapidly growing Third Party Administrator •Developing standards, policies and procedures that will have an impact on results •Growing teams through education across multiple areas, including policy analysis, case law, risk transfer, exposure analysis and negotiations •Strengthening relationships and communications with insureds, counsel and internal groups



QBE North America

• United States
• Insurance
• 700 & Above Employee

• AVP

  • 2015 - 2017

  Built and organized a construction defect claims team that had taken over a book of business previously handled by Third Party Administrators •Developed claims and litigation handling standards, including guidelines, forms and time frames •Reduced aged pending by 50%, expenses by 40% and average paid by 35%, while improving reserving accuracy, customer service and coverage analysis •Educated staff on technical, system and customer facing skills Built and organized a construction defect claims team that had taken over a book of business previously handled by Third Party Administrators •Developed claims and litigation handling standards, including guidelines, forms and time frames •Reduced aged pending by 50%, expenses by 40% and average paid by 35%, while improving reserving accuracy, customer service and coverage analysis •Educated staff on technical, system and customer facing skills



Traveled the World

• World Traveler

  • 2013 - 2014

  Took a trip around the World, traveling to 5 continents and 22 countries Took a trip around the World, traveling to 5 continents and 22 countries



Chubb

• Insurance
• 700 & Above Employee

• AVP

  • 2008 - 2013

  Consolidated and built construction defect claims group responsible for worldwide primary and excess claims. Claims included numerous wrap-ups (OCIPs/CCIPs) •Minimized claims payouts through use of risk transfer strategies and development of strong relationships with mediators, carriers and counsel •Focused on additional insured obligations; both from developer and subcontractor perspective •Improved coverage position letters and staff organizational and communication skills Consolidated and built construction defect claims group responsible for worldwide primary and excess claims. Claims included numerous wrap-ups (OCIPs/CCIPs) •Minimized claims payouts through use of risk transfer strategies and development of strong relationships with mediators, carriers and counsel •Focused on additional insured obligations; both from developer and subcontractor perspective •Improved coverage position letters and staff organizational and communication skills



CNA Insurance

• United States
• Insurance
• 700 & Above Employee

• Director

  • 2003 - 2008

  Managed more than 30 people nationwide in construction defect claims operation. Responsible for $100 million in indemnity and expenses. Oversaw complex, high dollar, multi-party claims. •Developed and implemented cost saving programs and processes involving expert and litigation management and adjuster workflows •Results include reduction in total paid of $30 million, total pending of 40% and leakage reduction greater than 50% •Improved individual team members’ performance by… Show more Managed more than 30 people nationwide in construction defect claims operation. Responsible for $100 million in indemnity and expenses. Oversaw complex, high dollar, multi-party claims. •Developed and implemented cost saving programs and processes involving expert and litigation management and adjuster workflows •Results include reduction in total paid of $30 million, total pending of 40% and leakage reduction greater than 50% •Improved individual team members’ performance by establishing an organized training plan addressing both technical and managerial skills Show less Managed more than 30 people nationwide in construction defect claims operation. Responsible for $100 million in indemnity and expenses. Oversaw complex, high dollar, multi-party claims. •Developed and implemented cost saving programs and processes involving expert and litigation management and adjuster workflows •Results include reduction in total paid of $30 million, total pending of 40% and leakage reduction greater than 50% •Improved individual team members’ performance by… Show more Managed more than 30 people nationwide in construction defect claims operation. Responsible for $100 million in indemnity and expenses. Oversaw complex, high dollar, multi-party claims. •Developed and implemented cost saving programs and processes involving expert and litigation management and adjuster workflows •Results include reduction in total paid of $30 million, total pending of 40% and leakage reduction greater than 50% •Improved individual team members’ performance by establishing an organized training plan addressing both technical and managerial skills Show less



Brown & Associates

• Greater Boston Area

• Owner/Consultant

  • 2002 - 2003

  Provided knowledge expertise to insurance technology firms. Provided content for technology websites. Developed claims and underwriting content for development of technology solutions. Provided knowledge expertise to insurance technology firms. Provided content for technology websites. Developed claims and underwriting content for development of technology solutions.



OneShield

• United States
• Insurance
• 300 - 400 Employee

• Director

  • 2000 - 2002

  Organized and led insurance operations department for a startup insurance technology firm funded by KKR, Willis, Psilos and Earlybird Ventures. •Presented funding requests to Venture Capitalists, raising more than $4 million •Used consultative approach with clients in sales process to determine needs and develop best solutions •Provided insurance knowledge expertise throughout organization (technologists, strategists, product managers, marketing), resulting in a robust, scalable… Show more Organized and led insurance operations department for a startup insurance technology firm funded by KKR, Willis, Psilos and Earlybird Ventures. •Presented funding requests to Venture Capitalists, raising more than $4 million •Used consultative approach with clients in sales process to determine needs and develop best solutions •Provided insurance knowledge expertise throughout organization (technologists, strategists, product managers, marketing), resulting in a robust, scalable solution •Developed and maintained relationships with industry experts (ISO, ACORD, NCCI, State Departments of Insurance) to position the brand in the marketplace Show less Organized and led insurance operations department for a startup insurance technology firm funded by KKR, Willis, Psilos and Earlybird Ventures. •Presented funding requests to Venture Capitalists, raising more than $4 million •Used consultative approach with clients in sales process to determine needs and develop best solutions •Provided insurance knowledge expertise throughout organization (technologists, strategists, product managers, marketing), resulting in a robust, scalable… Show more Organized and led insurance operations department for a startup insurance technology firm funded by KKR, Willis, Psilos and Earlybird Ventures. •Presented funding requests to Venture Capitalists, raising more than $4 million •Used consultative approach with clients in sales process to determine needs and develop best solutions •Provided insurance knowledge expertise throughout organization (technologists, strategists, product managers, marketing), resulting in a robust, scalable solution •Developed and maintained relationships with industry experts (ISO, ACORD, NCCI, State Departments of Insurance) to position the brand in the marketplace Show less



CNA Insurance

• United States
• Insurance
• 700 & Above Employee

• Supervising Senior Auditor

  • 1996 - 2000

  Provided operational oversight of major divisions and initiatives. Reported findings to board of directors’ audit committee. •Provided direction on multiple information technology projects throughout the complete sales cycle (RFP, negotiation, closing) and system implementation. Worked with PeopleSoft and Deloitte. •Served as advisor to Corporate Claims division, including all Environmental claims offices and $4+ billion Fibreboard asbestos settlement Provided operational oversight of major divisions and initiatives. Reported findings to board of directors’ audit committee. •Provided direction on multiple information technology projects throughout the complete sales cycle (RFP, negotiation, closing) and system implementation. Worked with PeopleSoft and Deloitte. •Served as advisor to Corporate Claims division, including all Environmental claims offices and $4+ billion Fibreboard asbestos settlement



Brown & Associates

• Greater Chicago Area

• Owner/Consultant

  • 1994 - 1996

  Managed 27-person operation and directed 100+ law firms throughout U.S. •Directed $3+ billion Dow Corning Breast Implant litigation for Zurich Insurance •Dow Corning project was recipient of Zurich’s highest honor, the CEO Award Managed 27-person operation and directed 100+ law firms throughout U.S. •Directed $3+ billion Dow Corning Breast Implant litigation for Zurich Insurance •Dow Corning project was recipient of Zurich’s highest honor, the CEO Award



Near North Insurance Brokerage

• Greater Chicago Area

• Vice President

  • 1993 - 1994

  Headed claims department for the fourth largest privately held U.S. insurance brokerage •Built relationships and developed new revenue streams (e.g., Major League Baseball, Crown Industries) that brought in more than $2 million in fees •Enhanced brand by presenting at RIMS conference, largest annual insurance conference Headed claims department for the fourth largest privately held U.S. insurance brokerage •Built relationships and developed new revenue streams (e.g., Major League Baseball, Crown Industries) that brought in more than $2 million in fees •Enhanced brand by presenting at RIMS conference, largest annual insurance conference



Fireman's Fund Insurance Company

• United States
• Insurance
• 400 - 500 Employee

• Regional Claims Manager

  • 1986 - 1993

  Managed multi-state, multi-office, 50+ person operations handling and paying more than $100 million annually in commercial and personal lines property and casualty claims •Received Best Office in the Company award •Selected by management to provide sales/customer service training to all claims offices throughout company •Represented company in sales presentations to agents, brokers and prospective clients throughout the region •Worked closely with clients in designing claims… Show more Managed multi-state, multi-office, 50+ person operations handling and paying more than $100 million annually in commercial and personal lines property and casualty claims •Received Best Office in the Company award •Selected by management to provide sales/customer service training to all claims offices throughout company •Represented company in sales presentations to agents, brokers and prospective clients throughout the region •Worked closely with clients in designing claims handling guidelines Show less Managed multi-state, multi-office, 50+ person operations handling and paying more than $100 million annually in commercial and personal lines property and casualty claims •Received Best Office in the Company award •Selected by management to provide sales/customer service training to all claims offices throughout company •Represented company in sales presentations to agents, brokers and prospective clients throughout the region •Worked closely with clients in designing claims… Show more Managed multi-state, multi-office, 50+ person operations handling and paying more than $100 million annually in commercial and personal lines property and casualty claims •Received Best Office in the Company award •Selected by management to provide sales/customer service training to all claims offices throughout company •Represented company in sales presentations to agents, brokers and prospective clients throughout the region •Worked closely with clients in designing claims handling guidelines Show less