Thomas Rowan
Chief Operating Officer at Desert Ridge Family Physicians- Claim this Profile
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Bio
Courtney Mei
I had the pleasure working alongside Thomas for several years. While working alongside him, I have had the opportunity to observe his professional skills as well as his interpersonal style. He is consistently pleasant, takes in all assignments with enthusiasm and dedication. He is a pleasant individual who believes in positive motivation and did an outstanding job leading his team to new levels of success. Regardless of deadlines or other pressures that come with high demands, Thomas always delivers. His superior organizational skills make him the consummate multi-tasker. His ability to plan a strategy, and make sure that it’s implemented accurately and quickly, have contributed immensely to the success in our operations team. Thomas is very hard working and a huge team player. Any organization would be absolutely lucky to have him on your team.
Ali Araghi
I enjoyed working with Tommy as my Practice Manager. He was detail oriented and always maintained a professional demeanor. I could always rely on Tommy to make sure my clinic ran smoothly and was staffed appropriately. Tommy was well liked by the staff and was a great asset to the office.
Courtney Mei
I had the pleasure working alongside Thomas for several years. While working alongside him, I have had the opportunity to observe his professional skills as well as his interpersonal style. He is consistently pleasant, takes in all assignments with enthusiasm and dedication. He is a pleasant individual who believes in positive motivation and did an outstanding job leading his team to new levels of success. Regardless of deadlines or other pressures that come with high demands, Thomas always delivers. His superior organizational skills make him the consummate multi-tasker. His ability to plan a strategy, and make sure that it’s implemented accurately and quickly, have contributed immensely to the success in our operations team. Thomas is very hard working and a huge team player. Any organization would be absolutely lucky to have him on your team.
Ali Araghi
I enjoyed working with Tommy as my Practice Manager. He was detail oriented and always maintained a professional demeanor. I could always rely on Tommy to make sure my clinic ran smoothly and was staffed appropriately. Tommy was well liked by the staff and was a great asset to the office.
Courtney Mei
I had the pleasure working alongside Thomas for several years. While working alongside him, I have had the opportunity to observe his professional skills as well as his interpersonal style. He is consistently pleasant, takes in all assignments with enthusiasm and dedication. He is a pleasant individual who believes in positive motivation and did an outstanding job leading his team to new levels of success. Regardless of deadlines or other pressures that come with high demands, Thomas always delivers. His superior organizational skills make him the consummate multi-tasker. His ability to plan a strategy, and make sure that it’s implemented accurately and quickly, have contributed immensely to the success in our operations team. Thomas is very hard working and a huge team player. Any organization would be absolutely lucky to have him on your team.
Ali Araghi
I enjoyed working with Tommy as my Practice Manager. He was detail oriented and always maintained a professional demeanor. I could always rely on Tommy to make sure my clinic ran smoothly and was staffed appropriately. Tommy was well liked by the staff and was a great asset to the office.
Courtney Mei
I had the pleasure working alongside Thomas for several years. While working alongside him, I have had the opportunity to observe his professional skills as well as his interpersonal style. He is consistently pleasant, takes in all assignments with enthusiasm and dedication. He is a pleasant individual who believes in positive motivation and did an outstanding job leading his team to new levels of success. Regardless of deadlines or other pressures that come with high demands, Thomas always delivers. His superior organizational skills make him the consummate multi-tasker. His ability to plan a strategy, and make sure that it’s implemented accurately and quickly, have contributed immensely to the success in our operations team. Thomas is very hard working and a huge team player. Any organization would be absolutely lucky to have him on your team.
Ali Araghi
I enjoyed working with Tommy as my Practice Manager. He was detail oriented and always maintained a professional demeanor. I could always rely on Tommy to make sure my clinic ran smoothly and was staffed appropriately. Tommy was well liked by the staff and was a great asset to the office.
Experience
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Desert Ridge Family Physicians
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Chief Operating Officer
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Jul 2021 - Present
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The CORE Institute
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United States
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Medical Practices
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200 - 300 Employee
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Director of Clinical Operations
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Jan 2015 - May 2020
Responsible for 70+ direct reports. Successfully exceeded metrics set for clinic operations, including provider volumes, inventory, payroll, denial rates, patient satisfaction, employee engagement, and maximizing provider schedules. Efficiently running multiple clinics simultaneously, while working synergistically with all departments within the organization to provide the best care possible to each and every patient. Selected Accomplishments:*Exceeded Employee Engagement score requirements every year*Exceeded Patient Satisfaction score requirements every year *Part of key Operational Leadership team who developed strategic Standards of Practice to ensure we excelled in the vision of the company
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Director of Operations
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Jan 2011 - Jan 2015
Oversaw all daily operations - including, but not limited to payroll, inventory, and staffing for multiple radiology facilities located throughout Arizona. Directly contributed to the increase in patient flow and profits for all locations. Implemented strong leadership set by example. Extensive knowledge and understanding of the medical field which includes administration, operations and marketing of successful outpatient facilities utilizing patient care as a top priority. Created Policy and Procedure Manual based on the rules set forth by the Arizona Department of Health Services. Select Accomplishments:*Annual Growth average of 18% *ACR accreditation for all locations *Created a patient safety and experience panel for technologists to improve patient experience
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Chief Operating Officer
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Jan 2003 - Jan 2011
Managed and oversaw all operational practice and standards across multiple site locations. Developed best practices and strategic initiatives to enhance staff and patient experience. Responsible for payer and provider relations, contracting, and reimbursements. Prepared and delivered monthly business reviews to managing partners and physician board. Served in a leadership role to ensure the company vision aligned with the fast-changing healthcare landscape.Selected Accomplishments:*Increased referral volumes by an average of 28% *Implemented staff and patient safety measures, as well as satisfaction metrics to ensure staff and patient needs were continuing to be met *Restructured core mission to become patient centric to meet changing Triple AIM mandates *Ensured ACR accreditation at multiple locations across imaging modalities *Executive of the year 2004, 2005, 2008, and 2010
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Education
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Arizona State University
Bachelor's degree, Kinesiology and Exercise Science
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