Experience

CHAPMANS AGRICULTURAL LIMITED

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Services Manager

  • Mar 2008 - Present

  • Overall responsibility for the company’s customer service function including handling complaints, conducting the annual customer satisfaction questionnaire and preparing reports for monthly management meetings. • Key account management including handling the company’s largest customer account. • New product introduction including handling enquiries and providing information to facilitate the engineering department with new product development. • Costing and quoting for new and existing products. • Line management to the sales administration team. • Regular liaison with the site’s warehouse including co-ordinating and arranging despatch and delivery of goods. Also regular liaison with the planning, production and technical departments, and the MD. • Translation from and into French and Spanish. • Staff training and other administrative duties as required. • Daily use of Microsoft Office: Word, Excel, PowerPoint, Outlook. Also Sage ERP1000. • Extensive involvement with logistics and export documentation.



Dog and Partridge Country Inn and Hotel

• Flouch

• Bar Manager

  • Sep 2006 - Mar 2008

  • Overall management of bar facility. • Monitoring and ordering stock • Maximising sales and profits through daily working duties and promotional activity. • Responsibility for staff recruitment, training and development. • Handling bookings for tables, functions and accommodation. • Responsibility for supervising and executing security procedures. • Building and maintaining relationships with customers. • Setting and delivering the weekly quiz. • Researching and introducing new products. • Serving customers with food and drinks.



Waggon and Horses, Langsett

• Bar Manager

  • Aug 1997 - Aug 2006

  • Overall management of bar facility. • Monitoring and ordering stock. • Maximising sales and profits through daily working duties and promotional activity. • Responsibility for staff recruitment, training and development. • Handling bookings for tables, functions and accommodation. • Responsibility for supervising and executing security procedures. • Building and maintaining relationships with customers. • Responsibility for book keeping and banking. • Researching and introducing new products. • Food preparation and cooking. • Producing statutory risk assessments and fire hazard documentation. • Serving customers with food and drinks.