Information Technology Associate

• Sep 2021 - Present

●Modification/Creation/Deletion of Group Policy, Distribution Groups, Security Groups, ACL’s, Firewall Rules,Dynamic 0365 Groups ● Create/Deploy software packages, OS patches, Security Updates, and overall Device Compliance throughMicrosoft System Center Configuration Manager ● Directly manage quarterly and yearly projects that included: Configuration of FDA Lab devices, Implementationof FDA compliant Labeling Software, Implementation of FDA Cell Viewing Software and Hardware, Conversion ofStatic AD security groups to Dynamic, Conversion of Static 0365 groups to dynamic ● Automation, via PS, of End User On-Boarding and Off-Boarding ● Creation of Centralized Knowledge base for IS department ● End User account management within AD, 0365 Admin Center, Powershell/Exchange Powershell, Azure AD ● Troubleshoot hardware and software related issues, such as errors with Office 365 applications, file access,desktop and laptop hardware, Windows 10, Windows Server, Microsoft Teams conference rooms, Ciscoconference rooms, VPN, and vendor specific software Show less

Information Technology Support Specialist

• Oct 2020 - Sep 2021

● Maintain, troubleshoot, and repair all end-user technology for both faculty and staff of Kelley School of Businessincluding office, classroom, conference room, and workstation technology ● Deployment of hardware including monitors, laptops, docking stations, internet connections and Polycomphones ● Image computers and use Active Directory to monitor logins on public devices ● Manage a ticketing system to act upon any computer issues for both faculty/graduate students in-person oroff-site employees ● Acting upon emergency phone calls from both faculty and graduate students within the building and outside ofthe building ● Utilizing Zoom or other screen-sharing software to aid in both faculty and graduate student relatedsoftware/hardware issues Show less

Personal Trainer

• May 2019 - Oct 2019

Project Team Lead Landscaping Services

• May 2017 - Oct 2019

Crew Member

• Nov 2015 - Feb 2017