Thomas Randall

Product Support Specialist at Advarra
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency

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Bio

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Credentials

  • OpTime Certification
    Epic
    Jun, 2016
    - Nov, 2024
  • Six Sigma Green Belt
    Institute of Industrial Engineers
    Dec, 2014
    - Nov, 2024

Experience

  • Advarra
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Product Support Specialist
      • Jul 2022 - Present

  • Epic
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Solutions Engineer
      • Mar 2016 - Jul 2022

      I form strong, mutually beneficial relationships with my customers, primarily from a remote work setting. To form these relationships, I use a range of communication tools, including: regular issue video calls with technical teams, new functionality workflow demonstrations for customer leadership, tailored product optimization meetings, CRM issue tracking, ad-hoc email and telephone communication, and at-the-elbow Go-Live support in hospital perioperative areas. I also specialize in technical product troubleshooting for Epic's software.

  • Curtiss-Wright Corporation
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Supplier Quality Engineer Intern
      • May 2015 - Aug 2015

      Created a prioritization model for SQE workloads, resulting in increased worker optimization. Took part in the assembly of Quality Assurance Data Packages required to send out 8 AP1000 RCPs. Created a prioritization model for SQE workloads, resulting in increased worker optimization. Took part in the assembly of Quality Assurance Data Packages required to send out 8 AP1000 RCPs.

  • Curtiss-Wright Corporation
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Corporate Supply Chain Management Intern
      • Aug 2014 - Dec 2014

      Finished a company-wide Gap Analysis, which set corporate goals for 2015 improvement Analyzed several corporate contracts dealing with spend leveraging efforts in order to secure better rates Took part in a contract negotiation with an MRO company, securing greater discounts for A and B level items. Finished a company-wide Gap Analysis, which set corporate goals for 2015 improvement Analyzed several corporate contracts dealing with spend leveraging efforts in order to secure better rates Took part in a contract negotiation with an MRO company, securing greater discounts for A and B level items.

  • Curtiss-Wright Corporation
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Technology Transfer and Localization Intern
      • Jan 2014 - Apr 2014

      Took part in a Project Team in charge of communicating information with Chinese partners. Analyzed past communications, proving EMD’s track record of responding to help requests on time. Took part in a Project Team in charge of communicating information with Chinese partners. Analyzed past communications, proving EMD’s track record of responding to help requests on time.

Education

  • University of Pittsburgh
    BS, Industrial Engineering
    2011 - 2015

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