Experience

Louisiana National Bank

• United States
• Banking
• 1 - 100 Employee

• Overdraft Manager / Retail Specialist / Branch Manager

  • Apr 2021 - May 2022

  Ruston, Louisiana, United States While in the Overdraft Manager position, I reviewed all consumer level overdrafts in return item processing daily, charged off all necessary accounts, pursued account balances in collections, reported all charge-offs and recoveries, managed various daily, weekly, and monthly reports regarding overdraft accounts, and personally handled all consumer level overdraft decisions for customers as they appeared to front line staff. I was simultaneously a Retail Specialist who assisted all front… Show more While in the Overdraft Manager position, I reviewed all consumer level overdrafts in return item processing daily, charged off all necessary accounts, pursued account balances in collections, reported all charge-offs and recoveries, managed various daily, weekly, and monthly reports regarding overdraft accounts, and personally handled all consumer level overdraft decisions for customers as they appeared to front line staff. I was simultaneously a Retail Specialist who assisted all front line teller and CSR staff with various customer-related issues including online banking troubleshooting, posting restrictions, holds, disputes, card malfunctions, suspicious activity, etc. Additionally, I was a Branch Manager, which involved staff scheduling, vault balancing, auditing, security, etc., as well as handling all Customer Service Representative work for opening accounts and altering titles. I also managed, balanced, and audited multiple Ruston ATMs during this time.

• Teller

  • Oct 2019 - Apr 2021

  Ruston, Louisiana, United States Handled all commercial lane transactions, as well as any other available customer interactions necessary such as phone, walk-ins, and email. Later trained for Customer Service Representative tasks such as ATM card, checking, and savings account opening, wire transactions, stop payments, disputes, etc.