Experience

Old Royal Naval College

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Experience Assistant

  • Jun 2021 - Present

  I enjoy building an extensive store of knowledge about the history of the site through independent study and participation in voluntary research groups. I use this to deliver engaging tours to visitors on a variety of subjects, from detailed explanations of the Painted Hall to stories from the site's history since the Tudor period and earlier. General stewarding duties range from engaging visitors with additional information and stories about the site, providing directions, issuing and checking tickets, conducting evacuations in the event of an alarm, and looking out for any security risks or risks of damage to the fabric of the site and artefacts on display. I assist with retail activities to help raise money for the site through accurate cash-handling and a polite and helpful approach to customers. Show less



Royal Opera House

• London, England, United Kingdom

• Front of House Usher

  • Sep 2016 - Aug 2020

  Duties ranged from greeting and assisting patrons and visitors, enforcing security policies through ticket and bag checks, selling programmes and ice creams (with and without electronic P.O.S. equipment), operating the cloakroom and conducting evacuations. I was trusted to assist with administrative duties during usher recruitment by, e.g. contacting applicants by telephone and photocopying and collating application documents and passports. I remained confident under pressure, conducting transactions accurately while serving large numbers of customers during short periods of time (pre-show and interval). I was calm and effective when assisting with evacuations. As the first point of contact for visitors, I consciously maintained a thorough understanding of visitor experience operations beyond my immediate department, such as catering and box office. Show less