Sourcing Procurement Manager

• Nov 2021 - Present

Banquet Operations Manager

• Jun 2021 - Oct 2021

• Managed, hired, and trained staff of 30+ employees • Executed special events at private Country Club of 800+ members • Created procedures and training manuals for Operations staff • Lead meetings and supported Executive Team • Managed, hired, and trained staff of 30+ employees • Executed special events at private Country Club of 800+ members • Created procedures and training manuals for Operations staff • Lead meetings and supported Executive Team

Group Sales Manager

• Dec 2018 - May 2021

• Created and negotiated complex sales contracts of more than $200k each for 150+ hotel properties, spanning over five states. • Communicated extensively and gained the trust of multiple stakeholders, consistently meeting challenging timeframes. • Exceeded marketing goals every quarter by more than 25%, by quickly understanding customer needs, providing prompt responses to their inquiries and offering creative, viable solutions. • Developed, grew, and sustained more than 300 business accounts, yielding year over year growth of 20% and achieving revenue of $5M+ annually. • Developed and executed multifaceted contracts to meet both the divergent business strategies of each property as well as the goals of individual and corporate clients. • Achieved recognition for exceptional results with customers and properties, building strong rapport with clients and consistently exceeding their expectations within firm budgets.

Operations Supervisor

• May 2018 - Dec 2018

• Managed diverse teams of more than 30 employees across multiple departments of newly opened hotel; on-boarded and trained relatively inexperienced staff, accelerating their learning. Built service-focused, high-performing employees and teams, ultimately leading to hotel’s AAA four-star designation. • Directed all logistics for the execution of contracted events in convention space of 43,000 square feet, ensuring meticulous attention to detail, prompt resolution of problems and delivery of exceptional customer experience. • Developed strong, profitable client/vendor relationships by focusing on exceptional communications, exceeding expectations and interacting with a high degree of integrity and professionalism. • Trained team members and enforced safety guidelines, hotel policies and procedures, ensuring the highest standards of security and customer satisfaction. • Developed budgets and operating procedures in partnership with all Food and Beverage (F&B) departments, enabling them to exceed financial forecasts and surpass stakeholder expectations.

Operations Staff/Trainer

• Oct 2017 - Jun 2018

• Planned and implemented corporate and social events in newly built, independently owned resort property, Flawlessly executed on-site operations of events that generated more than $5M in annual revenue. • As part of planning team accountable for set up, logistics, and management of on-site events, enabled hotel to consistently deliver highest quality results. • Provided operations training to new team members, accelerating the path to superior performance and upholding the AAA four-star designation. • Provided leadership to implement efficient work schedules, managing competing priorities, and optimizing staffing to match live event flow. • Directed and coached team members regarding best practices for food safety and responsible vendor practices.

Director of Operations, Sales and Marketing

• Jan 2007 - Oct 2017

• Took over family construction business, learning the business from the ground up and managing all aspects of the company, including financial, marketing, operations, customer retention, and people management. • Served as on-site Project Manager, overseeing all skilled trades on construction projects for both commercial and residential accounts. • Accountable for financial results and execution of project contracts on over 3200 accounts, exceeding $1.2M in annual revenue. • Developed marketing strategies that increased market share within the Central Florida region. • Negotiated business to business service contracts, generating more than $200k in revenue. • Developed vendor relationships and negotiated favorable pricing, positively impacting year over year results. • Cultivated new customer business through marketing campaigns and customer referrals, ultimately increasing business by an average of 20% annually, during a ten-year period. • Preserved company assets by providing preventive maintenance and meticulously managing inventories. • Effectively mentored and cross-trained associates, expanding their capabilities and enabling optimization of labor hours. • Earned a Contractor License for Specialty Plumbing & Electrical.

Department Operations Manager

• May 2005 - Jan 2007

• Managed Banquet Department in a 485 room resort, overseeing 36,000+ square feet of meeting space and 50+ employees. • Accountable for executing more than $5.1M annually in group special event and convention business. • Hired, trained and developed individuals across disciplines, building agile, cross-trained group to meet changing volumes and demands. • Established operational processes, streamlined existing operations, and enforced best practice safety measures. • Led monthly department meetings and fostered cohesiveness through team-building activities. • Developed positive business relationships with guests and successfully negotiated costs with vendors. • Accurately forecasted budgets and delivered on financial goals. As Manager on Duty (MOD), accountable for operations of the entire hotel in the absence of General Manager.