Experience

Sécurité XGuard

• Security Team Lead

  • Oct 2020 - Present

  • Assigning and helping newly hired agents.• Providing a red carpet customer service while securing the premises.• Creating new solutions to solve any ongoing issues.



Securitas Aviation Canada

• Pre-Board Screening officer

  • Jul 2018 - Present

  • Screen passengers and their baggage.• Monitor the flow of passengers through the checkpoint.• Follow aviation regulations and operating procedures• Providing customer service while securing the premises



Securite C.L.B

• Assistant Supervisor

  • May 2015 - Jun 2018

  • Provided security services while maintaining peace in the environment• Provided customer service while securing the premises• Managed agents in daily duties by coaching, counseling, and disciplining employees



Computershare

• Assistant Supervisor

  • Mar 2017 - May 2018

  • Volkswagen class action was the biggest in Canada.• Assist claimants in resolving their settlement benefits.• Managing agents in daily duties by coaching, counseling, and disciplining employees.• Conducting training and implementing enforcing systems.• Quick support and instant resolution of complaints, building a training plan for the new sales force, supervisor/coaching work



Air Canada

• Customer Service

  • Dec 2016 - Feb 2017

  • Three month temporary contract• Conducted passenger check-in • Prepared and issued tickets and boarding passes• Assisted pre-boarding passengers and provided information on flight schedules and routes• Acted as Ground Hosts