Experience

Miracle Systems, Washington DC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Training Analyst

  • Jun 2018 - Present



Intecon

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor- Database Administrator

  • Nov 2007 - Present

  • 10 Years Proven experience in overseeing the design, development and implementation of learning software and user account management • Extensive DSCA course development • Expert proficiency in MS Office (Word, Excel, PowerPoint) (Intermediate proficiency in Access) • Proficient ability to lead, motivate and mentor staff members as required. • Strong customer service skills with advanced problem resolution ability. • Knowledge of troubleshooting or problem solving, able to quickly and correctly diagnose a problem and know how best to fix it and communicate the solution to either co-workers or end-users effectively • WEB 2.0 Site Manager for J723, uploading, monitoring, approving file upload for shared resources. • DSCA, JSTC, JCTC, DSC, JDOC, FEMA ICS 100, 200, 700, & 800 Completions •• Perform network management functions • Ensure prescribed Service-Quality objectives are met by reviewing current product specifications and updating data links as required • Knowledge of network and communication hardware and software • Extensive knowledge of operating systems and applications and specific methods of network communication • 5 years of extensive work within SumTotal LMS, providing functionality to include knowledge of limitations based off of user browser configuration to meet SCORM compliance. • Knowledge of Adobe Web Premium CS5, for webpage development, Flash animation, and SumTotal LMS requirements. Show less



Colorado Technical University

• United States
• Higher Education
• 700 & Above Employee

• Student

  • 2012 - Dec 2014



S4 Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor- Database Administrator

  • Aug 2012 - Aug 2014

  • Perform network management functions • Ensure prescribed Service-Quality objectives are met by reviewing current product specifications and updating data links as required • Knowledge of network and communication hardware and software • Extensive knowledge of operating systems and applications and specific methods of network communication • 5 years of extensive work within SumTotal LMS, providing functionality to include knowledge of limitations based off of user browser configuration to meet SCORM compliance. • Knowledge of Adobe Web Premium CS5, for webpage development, Flash animation, and SumTotal LMS requirements. • 5 Years Proven experience in overseeing the design, development and implementation of learning software and user account management • Extensive DSCA course development • Expert proficiency in MS Office (Word, Excel, PowerPoint) (Intermediate proficiency in Access) • Proficient ability to lead, motivate and mentor staff members as required. • Strong customer service skills with advanced problem resolution ability. • Knowledge of troubleshooting or problem solving, able to quickly and correctly diagnose a problem and know how best to fix it and communicate the solution to either co-workers or end-users effectively • WEB 2.0 Site Manager for J723, uploading, monitoring, approving file upload for shared resources. • DSCA, JSTC, JCTC, DSC, JDOC, FEMA ICS 100, 200, 700, & 800 Completions • SCI: Secret Show less



USNORTHCOM

• Armed Forces
• 300 - 400 Employee

• DSC/JCTC/JSTC/JDOC Administrator

  • 2007 - 2012



Knudtsen Chevrolet

• Network Administrator

  • Jun 2003 - Oct 2007

  • Plan, define, design, developed, coordinate, and implemented voice and/or data communication Systems. • Knowledge of troubleshooting or problem solving, able to quickly and correctly diagnose a problem and know how best to fix it and communicate the solution to either co-workers or end-users effectively • Understand the behavior of software, hardware, and systems in relation to their use of communications technology in order to deploy solutions and troubleshooting problems. • Knowledge of the purposes and methods of communication used by employees, servers and systems. • Perform network management functions • Ensure prescribed Service-Quality objectives are met • Knowledge of network and communication hardware and software • Knowledge of operating systems and applications and specific methods of network communication • Identify and resolve complex voice and/or data communications network problems; arranged for vendor support if necessary • Understanding of LAN, WAN, IP Telephony and VoIP Solutions with respect to network design characteristics and related configuration of hardware and end-user devices • Understanding of Video and surveillance technology • Particularly with the Internet-facing systems, strong grasp of network security, appliances, infrastructure, and concepts • Knowledge of methods for detecting and preventing intrusion and other Security • Researches and evaluates voice and/or data software and hardware, services and other communications equipment; applies hardware and software release upgrades; recommends improved and most effective hardware, software and procedures • Creates and maintains logical, physical and protocol maps, and backups of all equipment configurations parameters, and network documentation standards and procedures • Server maintenance and troubleshooting. Including software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes. Show less



Software Spectrum

• Software Development
• 1 - 100 Employee

• Team Lead

  • Oct 2000 - Aug 2003

  • Provide second level support for all escalation support calls • Provide online chat support for front line support issues • Working knowledge of Microsoft Operating Systems. • Developed and maintained positive customer relations. • Coordinated with team members to ensure employee requests are handled appropriately and in a timely manner • Assist in the maintenance of call center software • Develop and implement training on product and phone support • Develop and implement Quality Assurance ensuring over an 88% Customer Satisfaction • Research product development and test BETA formats for usage and functionality. Show less