Digital Transformation Advisor

• Nov 2021 - Present

I work as a Digital Transformation Advisor at Gournay Consulting. As a team of skilled professionals with broad expertise across eCommerce content management, digital shelf operations, and consumer goods, we leverage our knowledge to speak brand, retailer and digital languages. We guide organizations to deliver a competitive advantage in the ever-changing ecommerce/omni-channel space, enabling transformation, increased productivity and efficiency in delivering a consistent brand experience, on and offline. Our collective experience in marketing, IT, sales, and supply chain (global, executive, management, and on hand) enables us to provide clients with a broad range of business services, delivering an exemplary service experience and ongoing partnerships. Our total staff has combined 140 years of CPG experience with 228 clients across multiple industries including Grocery, Electronics, Apparel, Department & Home.

Retention Specialist

• Mar 2018 - Nov 2021

Providing top-notch customer care and sales techniques to retain the company's residential telephone customers, internet customers, and television subscribers. Customers can choose to leave; it is my goal to get them to stay with us by creating a memorable customer experience. Recognized as a consistent top-performer. Work at home program.

Sales And Service Consultant

• Sep 2016 - Mar 2018

As a member of the work at home team, I provided exceptional customer service experiences to each and every customer. A consistent top performer selling residential telephone service, high speed internet and television.

Data Mapping Specialist

• Aug 2015 - Sep 2016

Special Assignment with travel to the Dallas area: Took part in a transformation mapping project between Verizon CBSS and Arbor billing systems and Frontier DPI billing systems.Utilized SQL to create mapping logic for product information in order to load into the Frontier billing system, making sure there are no redundancies in the dataWorked with developers to ensure that the logic and data are being transformed correctly and also verify the integrity of the data received from Verizon is not corruptedAnalyzed data and functions of both billing systems in order to transform the information into multiple databases (Oracle, SQL Server, DB2) into one database (AS /400 DB2 platform)Responsible for correcting any issues that came from transformation testing. Worked closely with both System Testers and UAT Testers in order to correct specific issues.Generated multiple reports and arranged meetings with the clients in order to determine how the data should be converted in order to cater to the client’s wants and needsLooking at mappings created by developers in Informatica to verify that the transformation was sourcing from the correct tables.

Sales And Service Consultant

• Mar 2012 - Aug 2015

As a member of the work at home team, I provided exceptional customer service experiences to each and every customer. A consistent top performer selling residential telephone service, high speed internet and television.

Data Mapping Specialist

• Jan 2011 - Mar 2012

On Special Assignment: Took part in a transformation mapping project between Verizon CBSS and Arbor billing systems and Frontier DPI billing systems.Utilized SQL to create mapping logic for product information in order to load into the Frontier billing system, making sure there are no redundancies in the dataWorked with developers to ensure that the logic and data are being transformed correctly and also verify the integrity of the data received from Verizon is not corruptedAnalyzed data and functions of both billing systems in order to transform the information into multiple databases (Oracle, SQL Server, DB2) into one database (AS /400 DB2 platform)Responsible for correcting any issues that came from transformation testing. Worked closely with both System Testers and UAT Testers in order to correct specific issues.Looking at mappings created by developers in Informatica to verify that the transformation was sourcing from the correct tables.

Sales And Service Consultant

• Aug 2009 - Jan 2011

Provided exceptional customer service to residential telephone customers, consistently exceeding sales goals in a busy call center environment

Data Mapping Specialist

• Feb 2009 - Aug 2009

On Special Assignment: Participated in a transformation mapping project between internal CARS billing application, Verizon CBSS and Arbor billing systems and Frontier DPI billing systems.Utilized SQL to create mapping logic for product information in order to load into the Frontier billing system, making sure there are no redundancies in the dataWorked with developers to ensure that the logic and data are being transformed correctly and also verify the integrity of the data received from Verizon is not corruptedAnalyzed data and functions of both billing systems in order to transform the information into multiple databases (Oracle, SQL Server, DB2) into one database (AS /400 DB2 platform)Responsible for correcting any issues that came from transformation testing. Worked closely with both System Testers and UAT Testers in order to correct specific issues.Looking at mappings created by developers in Informatica to verify that the transformation was sourcing from the correct tables.

Sales And Service Consultant

• Aug 2002 - Feb 2009

Credit Analyst

• Aug 2001 - Jul 2002

Analyzed credit risk for private individuals and corporations Analyzed credit risk for private individuals and corporations