Experience

Invenias by Bullhorn

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Advocate

  • Nov 2015 - Present

  Reading, United Kingdom Providing First line technical support for over 700 current users of Invenias software, repairing installing software. Using Zen desk to create and manage tickets and take calls from Customers across the globe Problem solving queries related to functions within Microsoft office more specifically outlook, Upgrading current users to the latest version installing SQL servers and repairing



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Network Field Engineer

  • Nov 2014 - Oct 2015

  Reading, United Kingdom Faulting and instillation technician for the telephonic network.working with end customers and CP's to arrange and execute installs and Improve performance throughout the network. Faulting specific fibre lines to improve speeds, re syncing end users equipment and connecting to internal severs



Global

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Audio Distribution Executive

  • Aug 2013 - Nov 2014

  Chase external sources for missing audio. work with internal and external produces to ensure the the radio commercial is broadcast quality. Edit radio commercials for the entire global network for both national and local campaigns using adobe audition. Check the commercials comply with the RACC guidelines. listen to and send the commercials when they are ready for play out.

• National Copy Executive

  • Aug 2010 - Sep 2013

  Chased external clients for all copy instructions for national campaigns across the global radio network. Also worked with internal producers and sales teams for national sales and promotions spots to ensure the campaigns run correctly. Booked Newslink campaigns and applied copy. Applied copy for the global traffic network(GTN). Filled out PRS returns on a daily basis.