Experience

College of Health Sciences and Professions at Ohio University

• United States
• Higher Education
• 1 - 100 Employee

• Technical Coordinator

  • 2017 - Present

  The Technical Coordinator position encompasses aspects of technology support (both in-person and remote when possible), AV support, video conferencing support, inventory maintenance and support, new product research and implementation, as well as some project planning and coordination aspects when required for more in-depth needs of the college. Manage all aspects of information technology for the College of Health Sciences and Professions in Dublin, OH. This includes new PC replacement schedules, video conferencing support, vendor support and inquiries and researching/implementing new technology to advance functionality of current systems. This position also requires interacting with faculty, staff, students and public customers on a daily basis to ensure that technology remains up-to-date and functioning as required. This includes installation of new software and hardware as necessary, pertaining to both Windows and Mac operating systems, as well as purchasing and maintaining supplies for projectors, printers and computers. Show less



Ohio University

• United States
• Higher Education
• 700 & Above Employee

• IT Support Specialist

  • May 2014 - 2017

  Respond to computer, associated peripherals and classroom IT/AV equipment work orders for Heritage College of Medicine Dublin Campus. Troubleshoot, diagnose and repair equipment as needed. Act as a consultant to faculty, staff and students for computer hardware, peripherals and software recommendations. Set up and configure PC's, laptops, telephone, and audio visual equipment for faculty, staff and students. Provide Ohio One video conferencing support when needed. Schedule video conferences and setup equipment prior to conference start time. Provide technical support to Heritage College of Medicine's Distance Learning Center. Show less



Sinclair Community College

• United States
• Higher Education
• 700 & Above Employee

• IT Media Specialist

  • Jan 2010 - Apr 2014

  *Provide technical support and customer service to faculty, students and staff for all informationtechnology equipment at a branch campus. This requires a working knowledge of local andnetwork applications, multimedia instructional delivery, diverse software programs, and customdatabases (e.g., library and testing systems).* Using technical writing skills, compose, update and implement job procedures to streamlineprocesses for maintenance, troubleshooting and reporting.*Collaborate with computer technicians at the main campus to resolve local issues. This involvesdiagnosing hardware, software and networking concerns.*Submit daily end-of-shift reports to management detailing services provided, issues encounteredand resolved.*Worked with Disability Services to identify, evaluate and install disability hardware and softwareto serve low-vision and hearing-impaired students. Show less

• IT Lab Specialist

  • Sep 2004 - Jan 2010

  *Provide technical support and customer service to faculty, students and staff for all informationtechnology equipment at the main campus.*Created and closed help desk tickets as needed.*Gained proficient knowledge of Microsoft Office 2007 and 2010 software through testing andhands-on opportunities.