Experience

Ntrinsic Consulting

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Accounting Trainee

  • Mar 2022 - Present

  Trainee Accountant studying towards ACCA. Helping integrate Ntrinsic with parent company CPL• Assisting the Finance team with the month end close, including: balance sheet reconciliations, accruals, prepayments.• Processing credit card statements and monthly expenses• Resolve customer account queries, referring where necessary to order entry and Sales teams• Liaising with Group to deal with ad hoc queries• Bank reconciliation of Sterling, Euro, and other currency accounts on a weekly basis• General support to the Finance team



Primrose

• United Kingdom
• Retail
• 1 - 100 Employee

• Social Media Customer Service Representative

  • Mar 2021 - Sep 2021

  Specifically selected to become part of a small sub-team of social media representatives to ensure the reputation of the business is upheld online, requiring excellent communications both externally and internally• A first responder to online complaints and queries on social media sites such as Facebook, Twitter and Trustpilot to alleviate customer grievances, entrusted to issue credits where necessary• Helped the most challenging customers over the phone, via email and ‘live chat’ with a professional manner to quickly rectify issues with orders or answer queries, finding the best possible solution to ensure a high level of customer satisfaction • Used SAP systems for stock management and Sales activities • Worked to strict deadlines to ensure customers’ problems are resolved efficiently and with minimal disruption• Liaised with suppliers regarding stock issues and quality of goods



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise Cast Member

  • Jun 2019 - Aug 2019

  I worked in retail outlets across Disney Springs as part of a cultural exchange program during a summer break from university.• Provided excellent and memorable guest experiences to adults and children alike• Communicated efficiently and effectively with a range of international guests and colleagues• Fully till trained and competent with handling cash in an unfamiliar currency (US $)• A team player with the flexibility and confidence to work independently when required• Ensured adherence to high standards of food hygiene through the handling and sale of a variety of foods for guest consumption• Ensured high standards were maintained with effective stock management