Experience

Sora Partners
• Indonesia
• Design Services
• 1 - 100 Employee
• SYSTEM IMPLEMENTATION ENGINEER

  • Feb 2022 - Present

SpotOn Transact, Inc. (SpotOn)
• Implementation Specialist

  • Jan 2021 - Feb 2022

Wynola Pizza and Bistro
• Restaurants
• General Manager / Operations Partner

  • Sep 2019 - Feb 2020

LE PAPAGAYO
• France
• Restaurants
• 1 - 100 Employee
• Restaurant/ Events Manager

  • Oct 2018 - Sep 2019


Grain and Grit Collective

• Little Italy Food Hall Property and Special Project Manager

  • Jan 2018 - Sep 2018

  Spearheaded opening of 5,000 sq. ft. food hall and 10,000 sq. ft. public square with 6 food outlets; led restaurant build-out projects to prepare for opening, designed and implemented building operation and maintenance programs, and acted as liaison to local government and community boards while partnering directly with tenants. Closely monitor and analyze day-to-day operations for each outlet, work with management to forecast labor and operational needs, develop customer service standards for delivery to team, and address and resolve HR issues. Onboard and manage team of 25 restaurant and property operations professionals, developed job titles, comprehensive training manuals, and operations standards and expectations; provide hands-on leadership that enabled smooth opening of property with positive customer experience. Designed all operations procedures, including job descriptions, daily check-lists for each position, opening and closing procedures, and sequence of service for each outlet; enabled all restaurants to open on time and under budget with high customer service scores. Created and oversee tenant operations audit program, worked with leaders to outline requirements and standards that adhere to tenant contracts while upholding overall vision of property, lead weekly reviews and audits, and provide comprehensive reports with corrective actions when needed. Developed and implement maintenance programs for property, standardizes schedule for building and equipment maintenance including front of house cleanings, HVAC, trash, and pest control; maintain clean and presentable property that has improved visitorship since opening. Show less



Evolution Hospitality

• United States
• Hospitality
• 400 - 500 Employee

• General Manager (Mary Janes) The Hard Rock Hotel

  • Jan 2017 - Nov 2017

  Tasked by hotel management to assume Food And Beverage GM role while leading transition of branding and operations of internal restaurant; partnered with corporate stakeholders on transitional planning from MaryJane’s to Hard Rock Café, worked with marketing and operational leaders to develop elements of strategic rebranding, oversaw on-site projects, and led final inspection and sign off; able to open new brand on time and on budget. Updated recipe and menu design with higher price points, improved opening and closing duties and check-lists, established new trainings that improved team engagement, efficiency, and productivity, while increasing sales by over $90,000 in first quarter. Show less



Cohn Restaurant Group

• United States
• Hospitality
• 100 - 200 Employee

• Restaurant and Bar Manager (Coasterra)

  • May 2016 - Nov 2016

  Served as Front of House Manager for multiple locations for high-end Cohn Restaurant Group outlets including The Prado, Coasterra, Tea Pavilion, Casa 1915, and the Dino Café; oversaw day-to-day operations, scheduled and managed teams of hosts, servers, kitchen, and bar staff, and led business projects related to marketing and training.Led special marketing and promotional campaigns utilizing Open Table, Balboapark.org, and Singleplatform, worked with Special Events Coordinators to sell and service private and corporate events, and managed online reputation on various review sites.Spearheaded updates to server standards, led comprehensive review of staff performance, outlined discrepancies and shortcomings, and developed new training manuals to meet and exceed company guidelines; trainings were able to onboard new employees faster while improving customer reviews.Enforced Beverage Program Standards and managed beverage operations, developed partnerships with vendors to led new beverage knowledge program, informed staff on types, styles, and tastes of beers, wines, and liquors, and educated them on beverage production; improved upselling of high-end beverages. Show less

• Senior Restaurant Manager (The Prado at Balboa Park)

  • Jun 2015 - May 2016

  Served as Front of House Manager for multiple locations for high-end Cohn Restaurant Group outlets including The Prado, Coasterra, Tea Pavilion, Casa 1915, and the Dino Café; oversaw day-to-day operations, scheduled and managed teams of hosts, servers, kitchen, and bar staff, and led business projects related to marketing and training.Led special marketing and promotional campaigns utilizing Open Table, Balboapark.org, and Singleplatform, worked with Special Events Coordinators to sell and service private and corporate events, and managed online reputation on various review sites.Spearheaded updates to server standards, led comprehensive review of staff performance, outlined discrepancies and shortcomings, and developed new training manuals to meet and exceed company guidelines; trainings were able to onboard new employees faster while improving customer reviews.Enforced Beverage Program Standards and managed beverage operations, developed partnerships with vendors to led new beverage knowledge program, informed staff on types, styles, and tastes of beers, wines, and liquors, and educated them on beverage production; improved upselling of high-end beverages. Show less



SSP America

• United States
• Food and Beverage Services
• 700 & Above Employee

• Multi Unit Restaurant Operations/ Precurement / Production Kitchen Manager

  • Nov 2012 - Jun 2015

  Managed restaurant operations for high-volume airport-based outlets; responsible for the day-to-day management of 50 staff, training, food and service quality control, and financials. Led updates to restaurant and business operations, including implementing new production kitchen system, inventory and order management, job descriptions, and hands-on training; improved profitability of operations while increasing productivity and job engagement. Partnered with local union to establish union-approved operations, developed staff roles, hierarchy, and scheduling, and acted as liaison between union representatives and cooperate leadership. Show less



Machuca Company

• United States
• Mental Health Care
• 1 - 100 Employee

• Project Manager

  • Jun 2009 - Sep 2012

  Manage special projects for steel fabrication business, utilize job requests to calculate estimates and finalize drawings, lead production, fabrication, finalization, and delivery, and coordinate installation with contractors to meet government requirements. Manage special projects for steel fabrication business, utilize job requests to calculate estimates and finalize drawings, lead production, fabrication, finalization, and delivery, and coordinate installation with contractors to meet government requirements.