Thomas Lecerf

Director of Customer Experience at Amer Sports
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Contact Information
us****@****om
(386) 825-5501
Location
Ogden, US
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency
  • Italian Limited working proficiency

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Experience

    • Finland
    • Retail
    • 700 & Above Employee
    • Director of Customer Experience
      • Apr 2022 - Present

      - Responsible of Customer Experience for 5 AmerSports brands in USA and Canada - Managing +40 people over 5 teams : wholesale, direct to consumer, operations ... - Responsible of order book management, order to invoice transformation - Responsible of Customer Experience for 5 AmerSports brands in USA and Canada - Managing +40 people over 5 teams : wholesale, direct to consumer, operations ... - Responsible of order book management, order to invoice transformation

    • France
    • Sporting Goods
    • 700 & Above Employee
    • National Account Manager
      • Dec 2020 - Mar 2022

      - Develop long term business plan designed to deliver customers and Salomon objectives, with building blocks and actions. - Drive Sell-In: Objectives setting within long term business plan, assortment planning, SMU brief, line presentation … - Support Sell-Thru: Marketing plan, weekly sell-thru monitoring and replenishment, training plan ... - Day to day operation : Order book and inventory management - Key Accounts Managment : DSW, Foot Locker, Kohl's, Nordstrom, Urban Outfitters… Show more - Develop long term business plan designed to deliver customers and Salomon objectives, with building blocks and actions. - Drive Sell-In: Objectives setting within long term business plan, assortment planning, SMU brief, line presentation … - Support Sell-Thru: Marketing plan, weekly sell-thru monitoring and replenishment, training plan ... - Day to day operation : Order book and inventory management - Key Accounts Managment : DSW, Foot Locker, Kohl's, Nordstrom, Urban Outfitters and Zappos

    • Territory Manager
      • Mar 2014 - Nov 2020

      - Since 2016 : Mid-Atlantic region ; From 2014 to 2016 : Rockies region. - Develop annual business plan designed to deliver customers and Salomon objectives - Drive Sell-In: Prospection, sales presentation, business plan, negotiation, assortment planning ... - Support Sell-Thru: Marketing plan, sell-thru analysis, training, events, contests, trunk shows, sell-thru actions ... - Key Accounts Management : EnWild, ORVA, Running Specialty Group, Sports Authority

    • Finland
    • Retail
    • 700 & Above Employee
    • Sales Analyst & Project Manager
      • Jul 2013 - Mar 2014

      - Project manager - Sales analysis and forecast - Build and monitor budgets

    • Planner, Business & Key Accounts Analyst
      • Aug 2007 - Jun 2013

      - From 2007 to 2010 : In France ; From 2010 to 2013 : In USA - Sales analysis and forecast. Monitoring of supply vs demand - Development of decision tools and sales support. Tracking sales and budgets - Manage the SAP and S&OP business implementation. SAP Key User.

  • Norkapp
    • Annecy, Auvergne-Rhone-Alpes, France
    • Entrepreneur
      • Dec 2006 - Aug 2007

      - Create a B2C website for the brand True Utility ® - Organization of the "Tour of France True Utility" in order to sell the brand with 4 sales representative - Create a B2C website for the brand True Utility ® - Organization of the "Tour of France True Utility" in order to sell the brand with 4 sales representative

  • Accedis
    • Annecy, Auvergne-Rhone-Alpes, France
    • Commercial Assistant
      • Jul 2006 - Aug 2007

      - Sales: Recruitment of the sales team, development of management tools - Administration: Ordering, delivering and billing - Inventory: Purchasing and inventory control - Sales: Recruitment of the sales team, development of management tools - Administration: Ordering, delivering and billing - Inventory: Purchasing and inventory control

    • United States
    • Sporting Goods Manufacturing
    • Production & Accounting Assistant
      • Jul 2006 - Apr 2007

      - Production: Production planning, management of resources and materials - Accounting: Billing, payment and expenses tracking - Production: Production planning, management of resources and materials - Accounting: Billing, payment and expenses tracking

Education

  • Western Governors University
    Master of Business Administration - MBA
    2023 - 2025
  • Lorain County Community College
    English as Second Language
    2005 - 2006
  • University of Savoy
    Bachelor of Business Administration - BBA, Business Management
    2003 - 2005
  • Louis Lachenal High School
    High School, Sciences
    1999 - 2003

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