Thomas Lecerf
Director of Customer Experience at Amer Sports- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
French Native or bilingual proficiency
-
Italian Limited working proficiency
Topline Score
Bio
Experience
-
Amer Sports
-
Finland
-
Retail
-
700 & Above Employee
-
Director of Customer Experience
-
Apr 2022 - Present
- Responsible of Customer Experience for 5 AmerSports brands in USA and Canada - Managing +40 people over 5 teams : wholesale, direct to consumer, operations ... - Responsible of order book management, order to invoice transformation - Responsible of Customer Experience for 5 AmerSports brands in USA and Canada - Managing +40 people over 5 teams : wholesale, direct to consumer, operations ... - Responsible of order book management, order to invoice transformation
-
-
-
Salomon
-
France
-
Sporting Goods
-
700 & Above Employee
-
National Account Manager
-
Dec 2020 - Mar 2022
- Develop long term business plan designed to deliver customers and Salomon objectives, with building blocks and actions. - Drive Sell-In: Objectives setting within long term business plan, assortment planning, SMU brief, line presentation … - Support Sell-Thru: Marketing plan, weekly sell-thru monitoring and replenishment, training plan ... - Day to day operation : Order book and inventory management - Key Accounts Managment : DSW, Foot Locker, Kohl's, Nordstrom, Urban Outfitters… Show more - Develop long term business plan designed to deliver customers and Salomon objectives, with building blocks and actions. - Drive Sell-In: Objectives setting within long term business plan, assortment planning, SMU brief, line presentation … - Support Sell-Thru: Marketing plan, weekly sell-thru monitoring and replenishment, training plan ... - Day to day operation : Order book and inventory management - Key Accounts Managment : DSW, Foot Locker, Kohl's, Nordstrom, Urban Outfitters and Zappos
-
-
Territory Manager
-
Mar 2014 - Nov 2020
- Since 2016 : Mid-Atlantic region ; From 2014 to 2016 : Rockies region. - Develop annual business plan designed to deliver customers and Salomon objectives - Drive Sell-In: Prospection, sales presentation, business plan, negotiation, assortment planning ... - Support Sell-Thru: Marketing plan, sell-thru analysis, training, events, contests, trunk shows, sell-thru actions ... - Key Accounts Management : EnWild, ORVA, Running Specialty Group, Sports Authority
-
-
-
Amer Sports
-
Finland
-
Retail
-
700 & Above Employee
-
Sales Analyst & Project Manager
-
Jul 2013 - Mar 2014
- Project manager - Sales analysis and forecast - Build and monitor budgets
-
-
Planner, Business & Key Accounts Analyst
-
Aug 2007 - Jun 2013
- From 2007 to 2010 : In France ; From 2010 to 2013 : In USA - Sales analysis and forecast. Monitoring of supply vs demand - Development of decision tools and sales support. Tracking sales and budgets - Manage the SAP and S&OP business implementation. SAP Key User.
-
-
-
Norkapp
-
Annecy, Auvergne-Rhone-Alpes, France
-
Entrepreneur
-
Dec 2006 - Aug 2007
- Create a B2C website for the brand True Utility ® - Organization of the "Tour of France True Utility" in order to sell the brand with 4 sales representative - Create a B2C website for the brand True Utility ® - Organization of the "Tour of France True Utility" in order to sell the brand with 4 sales representative
-
-
-
Accedis
-
Annecy, Auvergne-Rhone-Alpes, France
-
Commercial Assistant
-
Jul 2006 - Aug 2007
- Sales: Recruitment of the sales team, development of management tools - Administration: Ordering, delivering and billing - Inventory: Purchasing and inventory control - Sales: Recruitment of the sales team, development of management tools - Administration: Ordering, delivering and billing - Inventory: Purchasing and inventory control
-
-
-
TSL Snowshoes, LLC
-
United States
-
Sporting Goods Manufacturing
-
Production & Accounting Assistant
-
Jul 2006 - Apr 2007
- Production: Production planning, management of resources and materials - Accounting: Billing, payment and expenses tracking - Production: Production planning, management of resources and materials - Accounting: Billing, payment and expenses tracking
-
-
Education
-
Western Governors University
Master of Business Administration - MBA -
Lorain County Community College
English as Second Language -
University of Savoy
Bachelor of Business Administration - BBA, Business Management -
Louis Lachenal High School
High School, Sciences