Experience

RN Nordic

• Sweden
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Kvalitetsdirektör

  • Jul 2022 - Present

• Director Customer Satisfaction & Dealer Network Development

  • May 2022 - Present



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• DIRECTOR NORDIC CLUSTER Customer Satisfaction / Dealer Network Dev / Importers

  • Jul 2021 - May 2022



Renault

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manager Customer Satisfaction & Dealer Development⎮Taking B2C-Groups to new Levels in Satisfaction

  • Oct 2015 - Jul 2021

  Managing a team of eight, I drive our dealers to provide a complete customer experience. With top-quality skills trainings and brandbuilding events we ensure a dedicated and customer oriented sales organisation. Through detailed analysis of customer data along with dealer behaviour, we single out actions that step by step take us consistently up the satisfaction ladder. Having also the complete responsibility for Corporate Identity in our dealer network, we enhance the customer experience with a nationwide deployment of a brand new interior and exterior CI-concept.During my management of customer satisfaction, we have faced a four years of continuous improvement ranging from steady top-scores on our commercial trainings to a considerable improvement in internal and official measurements of customer satisfaction.

• Manager Commercial Training and Sales Methods

  • Apr 2013 - Oct 2015

  With the strategic objective of building a proud, brand focused and skilled salesforce at our dealerships in Sweden and Denmark, I proposed and launched a unique top-down sales training in 2014. The training has been successfully run ever since, and together with ambitious product launch trainings, we have had an impressive improvement in dealer satisfaction along with improved customer satisfaction.



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manager Light Commercial Vehicles⎮Deploying the Sub-brand for B2B Customers

  • Aug 2009 - Apr 2013

  Responsible for developing the strategy for light commercial vehicles in Sweden. Overall responsibility for the coachbuilt vehicles and business development, agreements and relations with coachbuilders. Responsible for adapting, implementing and running the Renault B2B concept Renault PRO+ on the Swedish market. Focus on business development at the dealership to meet the expectations from business customers, and to increase volume and profitability for both importer and dealer.

• Head of Dept Fleet Sales

  • Jan 2008 - Aug 2009

  Responsible to set up and coordinate the fleet sales in the Nordic countries, including strategies, objectives and follow-up. Act as the interface between the Nordic countries and HQ in Paris.Key Account Manager for Posten AB, the Swedish Post, with responsibility for price negotiations and profitability of service & maintenance agreement for 5000 delivery vehicles. Good experience of complex service & maintenance agreements and their cost drivers.



General Motors Nordic

• Product Marketing Manager for Opel in SE/DK/FI/NO

  • 2005 - 2008

  Product marketing manager for Opel in the Nordic countries with responsibility for volume and profitability, product offer, product specification, pricing and campaigns. Product marketing manager for Opel in the Nordic countries with responsibility for volume and profitability, product offer, product specification, pricing and campaigns.



Saab Automobile AB

• Automotive
• 200 - 300 Employee

• Manager Corporate Trademarks & Identity

  • Sep 2002 - Nov 2004

  Responsible for Saab Corporate Identity and related legal issues for Saab Trademarks

• Project Leader Telematics

  • Feb 2001 - Aug 2002

  Telematics. Worked closely with suppliers to define future telematics needs for Saab cars.



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Buyer

  • 1998 - 2001

  Overall buying responsibility for future carlines in the area of safety restraint systems, i.e Airbags, Seatbelts and Steering Wheels. Sourced the current Epsilon and Delta platform. Coordinator of activities globally within GM purchasing. Overall buying responsibility for future carlines in the area of safety restraint systems, i.e Airbags, Seatbelts and Steering Wheels. Sourced the current Epsilon and Delta platform. Coordinator of activities globally within GM purchasing.



Saab Automobile AB

• Buyer

  • 1995 - 1998

  Buyer of indirect material. Buyer of direct material; wiper systems, lighting, locking systems, window regulators. Project manager for these commodities within the Saab development team. Buyer of indirect material. Buyer of direct material; wiper systems, lighting, locking systems, window regulators. Project manager for these commodities within the Saab development team.