Experience

TAYLOR MORRISON HOME FUNDING, Inc. - NMLS-8588

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • May 2017 - Present

  • Manage team of Loan Consultants in a top division. • Recognized by Senior Leadership for industry and personnel understanding throughout the organization which has led to proactive versus reactive solutions • Drive team toward achieving company and division success rate goals • Originate loans to company policies, procedures, and HUD/FNMA/FHLMC/VA guidelines • Reviews files for compliance and quality • Invited to attend strategy building conference to help position organization for future success while leveraging specific business advantages with technology to deliver a best in class consumer mortgage experience • Responds to all customer inquiries to ensure exceptional customer service • Maintains strong business relationships with division employees and builder referral partners • Attend builder backlog meetings to ensure seamless partnership between mortgage and builder teams



Side Track Saw Tables LLC

• United States
• Construction

• Sales/Marketing

  • Dec 2008 - Present

   Generate sales through internet and business to business contacts  Manage and oversee sales process through online marketing, utilizing web lead generation and lead optimization  Successfully negotiated partnership with Fortune 500 business  Generate sales through internet and business to business contacts  Manage and oversee sales process through online marketing, utilizing web lead generation and lead optimization  Successfully negotiated partnership with Fortune 500 business



Citi

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Consultant

  • Jun 2009 - May 2017

   Ranked in the top 200 of loan originators nationwide in 2016 Scotsman Award Ranking  Consistently held the #1 ranking company-wide in both lead to application and lead to funding ratios on Lending Tree leads  Selected as part of a pilot Acquisition Sales team for “white glove” level service and sensitive handling of affluent clients  Participated in pilot team that developed a successful outbound web lead management and contact strategy that was adopted and rolled out in large scale  Chosen as Subject Matter Expert to help train a new vendor customer service and mortgage originations call center  Focused on providing top-tier customer service, resulting in exceeding NPS expectations since inception of survey