Experience

Clock

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Director

  • Feb 2023 - Present

  Clock is a global technology and innovation company that builds custom sites, software and enterprise products - shaping businesses for the future, and changing peoples’ lives for the better Clock is a global technology and innovation company that builds custom sites, software and enterprise products - shaping businesses for the future, and changing peoples’ lives for the better



Bittern Consultancy Services Limited

• United Kingdom

• Director

  • Mar 2020 - Present

  20 Years of sales experience, coupled with newly acquired Project Management accreditation in Prince 2, Agile & PMP. Providing consultancy services for new and exciting projects, cloud transformation, digital transformation and growth. 20 Years of sales experience, coupled with newly acquired Project Management accreditation in Prince 2, Agile & PMP. Providing consultancy services for new and exciting projects, cloud transformation, digital transformation and growth.



Arwen.AI

• United Kingdom
• Technology, Information and Media
• 1 - 100 Employee

• Sales Director

  • Sep 2020 - Jan 2023

  We are making Social Media a much less toxic place through our AI technology and know how. Protecting People, Brands and Business. We do this automatically and at scale. We are making Social Media a much less toxic place through our AI technology and know how. Protecting People, Brands and Business. We do this automatically and at scale.



RegulAItion

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business & Partner Development

  • Sep 2020 - Sep 2021

  RegulAItion is a data platform company developing the tools and technology infrastructure for scalable, automated, repeatable and responsible AI-driven data-access and business intelligence for Regulators, Public Sector and the service industries. RegulAItion is a data platform company developing the tools and technology infrastructure for scalable, automated, repeatable and responsible AI-driven data-access and business intelligence for Regulators, Public Sector and the service industries.



Trinity Managed Services

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Interim Commercial Director

  • Jun 2020 - Feb 2021

  Helping clients digitally transform and move to the cloud, simplifying what can be a complex process, with many technologies and avenues to consider. We are very good at saying no, even better at completing and running successful projects. Helping clients digitally transform and move to the cloud, simplifying what can be a complex process, with many technologies and avenues to consider. We are very good at saying no, even better at completing and running successful projects.



Six Degrees

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Industry Director

  • Sep 2017 - Mar 2020

  Leading Industry specific propositions into the UK Public Sector and Partners, driving the Go to Market Strategy, owning the revenue growth and helping our customers and partners digitally transform. Enjoy managing a team of sales professionals, coaching, inspiring and leading them to success. Leading Industry specific propositions into the UK Public Sector and Partners, driving the Go to Market Strategy, owning the revenue growth and helping our customers and partners digitally transform. Enjoy managing a team of sales professionals, coaching, inspiring and leading them to success.



Carrenza Ltd

• United Kingdom
• IT Services and IT Consulting

• Sales Director

  • Apr 2015 - Sep 2017

  Building and leading a team of sales and pre sales consultants, delivering both new business sales and account management strategies within the cloud and dev ops marketplace.

• Account Director

  • Aug 2014 - Apr 2015

  Direct sales and management within the System Integrator, Public Sector and E-commerce sectors, driving new business sales and providing end to end innovative business solutions through cloud services.



CenturyLink Business for Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Director

  • May 2011 - Apr 2014

  Sales Lead in complex Cloud, Hosted IT & ICT services and solutions. Proven track record in Sales Management, Business Development, Consultative selling, Client Management and Contract Negociations. Specialties Track Record in selling, Virtual Private Data Centre, Dedicated, Open & Hybrid Cloud Environments, Co-Location Services, Managed Hosting, Managed LAN, Voice, MPLS, IP Sec, VPN, Ethernet, Application Assured Infrastructure IP, VOIP, Hosted Voice, SIP, IPT, DSL, IP Contact Centre, Wireless Solutions, Mobility, Unified Comms, Conferencing, Field Force Automation, Data Centre Services, SBS Server 2003/08, IT Hardware and Support Services, Managed Security Show less



NSC Global

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Account Director

  • Mar 2010 - May 2011

  Proactively recruited by the Head of Sales to account manage and drive sales growth into an existing account ( T-Systems UK ) whilst actively driving new business opportunities in new targeted accounts. The role is focussed on driving incremental sales growth and margin acceleration, whilst building sound and credible relationships from middle management through to C-Level. Created and driven new business pipeline for FY 2010/11 from £150 k to £2.7m Successfully integrated into new team, building a virtual team to support business development strategy and account development. Acquired three new accounts for NSC Global in addition to driving sales and relationships in T Systems. This has resulted in new business wins of over £150k in quarter 1. Developed a successful and targeted contact strategy and account development plan to evangelise NSC's capabilities in helping to support, develop and transform my client's organisations. Effectively integrated into my direct team, working closely with my peers and colleagues to share ideas, information and experience. Influenced the reporting process to ensure key metrics were being recognised and measured as effectively as possible. Show less



Cable & Wireless

• Client Manager

  • Mar 2009 - Apr 2010

  Successfully recruited as an Account Manager within the Carrier and Partners sales channel, which later transferred to C&W Global Markets. The role is to proactively manage three of Cable & Wireless' key customers positioning Cable & Wireless as a partner of choice. Main roles were driving new business sales, building and managing key relationships and ensuring, customer delivery and service experience were continuously improved. Created successful client proposals and tenders for Telstra resulting in successful new business wins of £800k margin and laying foundations for solid new business relationships within the customer. Experienced in building a team for the design, pricing and delivery of large, complex national and international solutions including voice and data networks for Telstra and COLT Responsible for day to day contract management which includes proactively managing debt in query, aged day debt and billing accuracy ensuring momentum of cash flow and mitigating risks of customer credits and complaints. Responsible for £16m revenue stream Provided information gathering and support for specific product campaigns including Managed Field Force & logistics generating over £2m of new pipeline in 09/10. Created awareness of Cable & Wireless' capabilities within the customer base through presentations and customer campaigns, strong relationship building and the willingness to go that extra mile. Successfully driving and exceeding customer satisfaction initiatives to build loyalty from customer base. Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Development and Relationship Manager

  • Oct 2006 - Mar 2009

  Successfully recruited as the Business Development Director for the Thomson Reuters Line of Business, to manage the EMEA region, working with and within the financial sector responsible for maintaining and developing relationships and business opportunities across Europe. Part of the £2.4 billion Keystone contract Delivered key wins in Low Latency Hosting for Thomson Reuters totalling £2m Managed successfully £200m revenue stream, mitigating revenue erosion through sales development. Through extensive travel. Effectively managed and grew contact strategy across EMEA with senior level directors, driving growth through relationship and business understanding. Managed virtual pan EMEA BT teams to drive new business development in country, resulting in new revenue stream development totalling £1.5m Through close working with Thomson Reuters and partners, grew opportunity pipeline by 100% from previous fiscal (£500k). Resulting in 'first sales' of BT hosting and mobility Show less



BT Wholesale Markets

• Senior Client Manager

  • Apr 2002 - Oct 2006

  Following the merger of NTL, Telewest and Virgin Mobile to create a £400 million Client, I have been leading a team, direct & virtual, focussing on NTL's Consumer, Content & Virgin Mobile divisions. A sole new business development role, the focus is on developing both a strategic relationship whilst remaining concentrated on tactical opportunities with one of BT Wholesale's largest customers. New sales wins totalling £5m over a diverse solutions area including core network solutions, field force logistics, CPE provision and first ICT sales to Virgin Media.From scratch' successfully built and maintained relationships at senior director and C-level with Virgin Media, demonstrating credibility through both innovative thinking and providing a partnership approach.Successfully managed the complex customer, competitor and peer relationship between BT Wholesale and one of its top ten clientsExceeded customer satisfaction targets through an extensive and effective contact strategy, delivering on promises' and effecting change on behalf of Virgin Media, resulting in 200% achievement against target.Managed and developed direct team members and the wider and more complex virtual sales and support teams.Effectively managed £170m revenue stream through period of decline, subsequently driving new business growth to grow the account. Show less

• Account Manager

  • Oct 2000 - Apr 2002

  My position was as Account Manager to Cable & Wireless, reporting to the Account Director for Core revenues. Responsible for a £120 million revenue target including growth. Effectively, managing C&W existing core spend with BT Wholesale Markets, endeavouring to exploit new opportunities to maintain and grow revenue. Forging new relationships to move BT and the Account Team up the value chain within C&W, to position BT Wholesale Markets as the 'One Stop Shop' and first choice partner for Cable & Wireless. Show less



BT Retail

• Account Manager

  • Mar 2000 - Oct 2000

  My role as a Major Account Manager encompassed the growth, development and support of 32 high revenue, SME Business customers. A proactive and structured contact strategy had been undertaken to achieve a double-digit revenue growth, whilst predominantly focusing on IP and e-business managed solutions. Sound relationship building and increased profile provided the catalyst to ensure BT and myself were positioned strongly within the accounts at all levels.

• Account Executive

  • Sep 1999 - Mar 2000

  My role as a BT Account Executive involved supporting three Account Managers, managing approximately 700 business accounts in the SME sector. An immediate and positive impact on the team resulted in being number one AE team in London City & East region. A highly motivated individual, successfully adapting to a field role, further enhancing and developing customer relationships, whilst meeting and exceeding challenging product and revenue targets. Always identifying and understanding business issues and needs, translating these into innovative solutions. However, always endeavouring to improve customer service, satisfaction and perception of BT. Revenue and product targets all exceeded. Show less

• Premium Account Manager

  • May 1998 - Sep 1999

  As an Account Manager I supported 230 S.M.E accounts. I developed an extensive knowledge of BT's products and solutions successfully endeavoured to keep up with new technology. I developed excellent business awareness whilst focusing on customer need. At all times I looked to promote BT, Account Management and the virtual team. Forged excellent working relationships with virtual team, to achieve targets.



Telewest Communications

• Business Operations Manager

  • May 1996 - May 1998

  Providing operational support and first line back up to Business Customer Care whilst ensuring effective and professional customer service to a rapidly expanding and successful business customer base. I successfully co-ordinated and implemented the merger of Telewest Southeast and London South Business Operations departments, combined customer care service within Business Operational procedures. Providing operational support and first line back up to Business Customer Care whilst ensuring effective and professional customer service to a rapidly expanding and successful business customer base. I successfully co-ordinated and implemented the merger of Telewest Southeast and London South Business Operations departments, combined customer care service within Business Operational procedures.



BT Retail - Consumer Customer Services

• Customer Service Advisor

  • May 1994 - May 1996

  Two years extensive experience in BT's customer service organisation. Based in a 150 Call Centre managed both incoming and outgoing customer Two years extensive experience in BT's customer service organisation. Based in a 150 Call Centre managed both incoming and outgoing customer