Change Manager Project Specialist

• Sep 2018 - Present

Clerical Specialist V

• May 2016 - Sep 2018

• Using client approved resources and applicable information, answers information questions and, as applicable, conveys product or medical device use information to consumers and/or healthcare professionals as appropriate, in a timely, courteous and professional manner. • Assesses and manages a diverse set of circumstances that may be presented during interactions with callers and responds appropriately within established guidelines. Has the ability to learn new material quickly in an ever-changing environment. • Performs peer quality review, case reconciliation, transmission and meets or exceeds departmental performance standards. As applicable, may provide feedback and training or retraining as directed by supervisor. Show less

Case Manager

• Feb 2016 - May 2016

Client Services Manager

• Sep 2013 - Dec 2015

Develop and maintain relationships with referral sources focusing on quality of care and continued growth of the organization.Directly supervise Health Care Professionals for in-home nursing, physical, occupational, and speach therapy.Managed and developed a caseload with an average growth of 15% quarter to quarter by working closely with the marketing manager; 5% above company quota.Daily responsibilities include directly supervise, coordinate, and lead an interdisciplinary care team to provide community in-home care by communicating through phone, email, and text for 80+ clients while following State and Federal Medicare guidelines. Show less

ALDP Associate

• Mar 2013 - Sep 2013

ALDP (Associate Leadership Development Program)Selected participant in a 6-month leadership development program focusing on comprehensive hands on training and additional corporate workshops including; team development, leadership development, business analysis, giving and receiving actionable feedback.

Behavior Specialist

• Mar 2010 - Feb 2013

Managed and developed behavior programs for adolescents with specific behavioral, emotional, and education needs. Created and tracked Individual Education Programs, reports, tracking sheets, daily program notes for a classroom of 10 and supervised program of 30. Closely worked with a treatment team involving therapists and teachers to maintain individual programs and classroom milieu. On a daily basis used multiple de-escalation techniques and problem solving skills to maintain extreme behaviors. Show less

Master Counselor

• Apr 2009 - Sep 2009

Leadership – Supportive supervisor of six youth counselors. Directly supporting three Therapeutic Groups comprised of 12 Juvenile Delinquents in a rustic wilderness setting, using choice theory, reality therapy, therapeutic crises intervention, hands-on educational experience and group process management. Client Intervention Success – Consistently achieving intervention success after program graduation. Intervention success is measured by: increase attendance in school; improved family relations; sobriety maintenance; and increased employment rate. Show less