Experience

Concoa Europa

• Netherlands
• Machinery Manufacturing
• 1 - 100 Employee

• Office and Logistics Manager

  • Nov 2021 - Present

  Overseeing and partaking in providing pre-sales and quotations for customers, generating invoices, and order processing and organizing. Also be handling some logistics like assembling and packaging products for shipment, shipping orders along with the appropriate paperwork, inventory management, purchasing materials (both for production and for the office), unpacking shipments, and quality assurance of the products.Along with these duties, also be in charge of the organization of the office and making sure it’s running efficiently, the upkeep of the machinery and instruments, and the social media (mainly LinkedIn) management. Manage accounts receivable and payable, monthly reports and bi weekly accounts. Show less

• Office and Production Co-ordinator

  • Feb 2021 - Nov 2021

  Providing pre-sales and quotations for customers, generating invoices, and order processing and organizing. Also be handling some logistics like assembling and packaging products for shipment, shipping orders along with the appropriate paperwork, inventory management, purchasing materials (both for production and for the office), unpacking shipments, and quality assurance of the products.Along with these duties, also be in charge of the organization of the office and making sure it’s running efficiently, the upkeep of the machinery and instruments, and the social media (mainly LinkedIn) management. Manage accounts receivable and payable, monthly reports and bi weekly accounts. Show less



Inntel Ltd

• United Kingdom

• Business Travel Consultant

  • Aug 2014 - Feb 2021

  - VA1course passed 98% as of March 2016 -VA2course passed 99% as of March 2018 - Tailor make Business Travel Itineraries for clients by air, sea, rail and road - Low Cost Air, Scheduled Air, Ferry, Eurostar, Eurotunnel, Car Hire, Transfers, Chauffeur Transfer, Car Parking and ancillary products. - Issue Tickets via BSP or card, cancel and re-issue tickets. Queue Monitoring via Sabre for schedule changes etc - Make sure there are no errors and it is easy and stress free for the client - Use Sabre to find the fares and ticket Show less



Ocean Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• USA Travel Specialist

  • Nov 2013 - Aug 2014

  - Answer in bound calls for clients wishing to go on holiday and price the holiday on the phone - Make numerous outbound calls to clients who have submitted online enquiries - Conversion of 5% of all web enquiries, qualified and un-qualified - £450 per day target to equal roughly £9,000 profit a month. - Quote Disney, multi-centres, Caribbean and USA and Cruise and Stay Holidays - Use Galileo, Amadeus, SPP, TopDog and Triton Rooms to make and book holidays. - Answer in bound calls for clients wishing to go on holiday and price the holiday on the phone - Make numerous outbound calls to clients who have submitted online enquiries - Conversion of 5% of all web enquiries, qualified and un-qualified - £450 per day target to equal roughly £9,000 profit a month. - Quote Disney, multi-centres, Caribbean and USA and Cruise and Stay Holidays - Use Galileo, Amadeus, SPP, TopDog and Triton Rooms to make and book holidays.



Volkswagen AG

• Germany
• 1 - 100 Employee

• Customer Service and Sales Agent

  • Mar 2012 - Nov 2013

  Deal with Inbound and Outbound Sales, data entry, online bookings, email bookings, 1-link, customer services, liase with management at 21 sites across UK, passenger and commercial, coaching new employees. Sales and customer service. Deal with Inbound and Outbound Sales, data entry, online bookings, email bookings, 1-link, customer services, liase with management at 21 sites across UK, passenger and commercial, coaching new employees. Sales and customer service.



Flying Brands

• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2011 - Mar 2012

  Taking sales orders from clientele over the phone, via fax & E-mail and inputting data into the CRS, answering general queries and resolving any issues or complaints. Assessing complaint ratio against sales. Using Oracle print-off and organise catalogue requests. Liasing with couriers, dealing with missed dispatches. In charge of Overseas orders and complaints within USA, Eire, Australia, New Zealand, Europe and South Africa. Researched and implemented a marketing campaign for worldwide orders. Mail shots and database cleansing and maintenance. Show less



Thomas Cook Group

• United Kingdom
• 1 - 100 Employee

• Overseas Holiday Representative

  • Mar 2005 - Jan 2011

  • Managing 250 minimum Guests arriving on a weekly basis to my residences. • Conducting welcome introductions to my guests with numbers ranging from 2 – 150 PAX at once demonstrating public speaking on average 4 times a day. • Targeting sales on a variety of subjects from Car hire to Excursions. (Average takings in my residences were 15,000 Euros liquidated per week) • General customer care, information and help on a daily basis in the public eye • Complaint handling B2B and with customers, endeavouring to resolve them instantly and with compensation if necessary • Transfers twice a day, Three times a week to the airports and back to the residencies in the resort. • Guide events as well as completing duty times in hotels. • Complete a variety of paperwork & administration from illness reports to auditing hotels. • Knowledge and training on Child Protection, Hurricanes, Forest fires, Bomb scares, civil unrest and repatriation. Show less



Ryanair

• Airlines and Aviation
• 100 - 200 Employee

• Passenger Service Agent

  • Jul 2003 - Mar 2005

  Check-In passengers & luggage, labelling and issuing boarding cards. Security checks Printing boarding cards & bag tags. Loading & disembarking passengers on aircraft. Tanoid announcements Checking Visas & Passports. General Customer Service: dealing with queries & complaints. Booking clientele reservations Caring for V.I.P.’s Check-In passengers & luggage, labelling and issuing boarding cards. Security checks Printing boarding cards & bag tags. Loading & disembarking passengers on aircraft. Tanoid announcements Checking Visas & Passports. General Customer Service: dealing with queries & complaints. Booking clientele reservations Caring for V.I.P.’s