Chief Operating Officer

• Jun 2022 - Present

Founder & Director

• Apr 2020 - Present

Divisional Operations Director Sky Ireland & Northern Ireland

• Aug 2016 - Mar 2020

Sky Contract Republic of Ireland & Northern Ireland at Actavo

Operations Manager Ireland and Northern Ireland

• Jun 2011 - Aug 2016

Residential Market Manager/Metal Product Manager

• Jan 2008 - Jun 2011

Main Responsibilities:Present to senior management and group management on strategy for residential business.Member of New Product Development Committee (NPD)Project leader for different new product launches.Assigned to team to investigate possibility of offering recycling service to customers.Prepare quarterly reports for plasterboard usage and penetration per dwelling for group.Develop full quantified knowledge of market data for different segments and products.Document knowledge of competitor's offerings in relation to products and services.Develop knowledge of all stakeholders involved in residential business.Opportunities quantified in broad terms for products for new residential and repair, maintenance & improvement (RMI) markets.Develop positioning and marketing mix specific to residential business.Advise on communications approach for residential business to senior management.Ensure ability to support specifiers put in place for residential business.Develop understanding of end-users and advise on strategy for reaching these groups of customers.Develop approach for product/system offering for targeted part of building.Advise on approach on increasing metal penetration into residential dwellings.Prepare metal budget and present to senior management.Responsibility for bag design, material safety data sheets (MSDS), advertising, trademark registration, public relations and brochure development (In relation to own projects

Key Account Sales Manager

• Aug 2006 - Dec 2007

Main Responsibilities: Actively involved in the management of multi-projects aimed at developing sales in a dynamic industry for sustainable growth.Building long term working relationships with clients, enabling a thorough understanding of their business requirements so as to deliver exceptional service standards. My remit included involvement in the budget and forecasting process in conjunction with Sales Manager.Provision of marketing input to the strategic development of the business, developing and further strengthening the brand, communicating clear product and service benefits and promoting the sale of our products. Building high calibre teams capable of expanding sales relationships within the market which involved the delivery of "hands on" sales training aimed at promoting a positive self image and resulted in a superior level of customer service. My remit also includes compliance with best practice and ensuring that Rockwool Insulations' stringent policies and guidelines are adhered to at all times.Devised and carried out "new product" training programmes for team members as well as demonstrations and presentations for clients, architects, etc.Provision of a high quality and responsive client support service to resolve technical queries against tight time horizons.Other experience includes responsibility for the marketing plans for new products, production of marketing and promotional literature, active participant at management meetings and involvement in operational and strategic decision making.

Key Account Sales Manager

• Apr 2003 - Jun 2006

Main Responsibilities:Achieved and exceeded ambitious targets for sales and market infiltration through effective networking resulting in the significant growth of this operation in a short period of time.Successfully serviced major accounts which required building and maintaining a professional relationship with each client through my "no compromise" attitude towards providing the highest levels of customer awareness and service, excellent product knowledge and always keeping up to date with changing market trends.Exploited a new market niche with the successful introduction of a brand new product line to the Chubb Safe Division. My remit involved cold calling and effective networking with professional contacts resulting in a dramatic increase in turnover and an expansion of our customer base. Identifying marketing opportunities for our products thereby increasing visibility and turnover.Other duties included tendering, job pricing, analysis of bills of quantities, liaising with UK suppliers to negotiate the most competitive terms and conditions available, effective inter-departmental liaison to ensure accurate delivery times and constant pricing structures resulting in continued customer satisfaction.

Business Development Manager

• Sep 1997 - Apr 2003

Sourced, targeted and secured new products and contracts for Bewleys, Four Seasons Hotel,Clarion Hotel, etc... resulting in the achievement of a majority market share within a highly competitive market. Sourced, targeted and secured new products and contracts for Bewleys, Four Seasons Hotel,Clarion Hotel, etc... resulting in the achievement of a majority market share within a highly competitive market.

Hotel Manager

• Jul 1992 - Jul 1997

Main Responsibilities:Responsibility for the day to day running of this busy operation with special emphasis on hygiene, health and safety, quality, business development, stock control, personnel as well as P&L.Implemented and monitored company strategies to meet current and future business requirementsEnsured that profit margins were achieved through maximising sales and the strict monitoring of costs.Provision of operational management, bringing coherence and leadership to teams of varying sizes to achieve their full potential through my proactive management style conducive to operating efficiency and staff motivation.Recruitment, selection, induction and motivation of staff as well as assisting with their career development. My remit also extended to co-ordinating training programmes, developing work practices and organising staff appraisals.Devised and implemented procedures for the control of stock and costs which resulted in a dramatic reduction in pilferage, wastage and litigation as well as increased cost effectiveness especially with regard to labour costs.