Experience

Catapult K12

• Consumer Services
• 1 - 100 Employee

• Support Specialist

  • Mar 2023 - Present

  Vacaville, California, United States



Proven IT

• Kenya
• IT Services and IT Consulting

• Tier 1 Engineer

  • Sep 2021 - Oct 2022

  Davis, California, United States



SUPERIOR COURT OF SOLANO COUNTY

• 1 - 100 Employee

• Information Systems Specialist 1

  • Aug 2019 - Sep 2021

  Fairfield, California



Travis Credit Union

• United States
• Financial Services
• 300 - 400 Employee

• PC Coordinator

  • Mar 2019 - Aug 2019

  Vacaville, California



Umpqua Bank

• United States
• Banking
• 700 & Above Employee

• IT Support Technician

  • Jan 2016 - Mar 2019

  Vacaville, CA -Responsible for installing, configuring, troubleshooting, and resolving escalated incidents for internal employees for software and application related issues. -Responsible for high end troubleshooting of non-standard issues working with team to better understand the problems and how to troubleshoot them in the Windows OS and other applications. - Software Troubleshooting of most bank utilized software including: Microsoft Office 13/16/365 … Show more -Responsible for installing, configuring, troubleshooting, and resolving escalated incidents for internal employees for software and application related issues. -Responsible for high end troubleshooting of non-standard issues working with team to better understand the problems and how to troubleshoot them in the Windows OS and other applications. - Software Troubleshooting of most bank utilized software including: Microsoft Office 13/16/365 Adobe Acrobat Reader/Standard/Pro Windows 7 and Windows 10 issues Printing and scan to folder/scan to E-mail issues.

• Field Service Technician

  • Jun 2013 - Jan 2016

  Vacaville, CA - Personally supported the technology in more than 20 stores in the Bay Area and Sacramento - Supported and configured Kyocera, HP and Ricoh printers/MFP’S - Utilization of ITSM and HEAT ticketing systems -Provided end user support and troubleshooting of Microsoft Office, Adobe and Windows XP/7 issues

• Teller 2

  • Oct 2011 - Jun 2013

  Vacaville, CA