Senior Computer Specialist

• Jun 2021 - Present

Video Services Technician

• Mar 2020 - Aug 2020

Configure, maintain and troubleshoot Audio Video systems at City of Seattle locations; Produce documentation of work procedures, test scripts, installation instructions and maintenance instructions; Train business users and create documentation; Participate in requirements gathering for client's needs; Review, monitor and act as key focal point for customer reported quality issues associated Audio Video and document quality exceptions for the City of Seattle; Provide accurate and detailed equipment and room documentation to management and vendor account manager to track outstanding issues Tier 1 and 2 support of the application and hardware infrastructure.

Media Services Manager

• Feb 2013 - Aug 2019

Managed Classroom Technology Support Services at the Manoa campus, covering more than 165 general use classrooms, as well as providing media equipment loan services for faculty and staff, planning technology upgrades for classrooms, monitoring expenditures, and supervising students. Oversaw the scantron scanning service for faculty to utilize for exam grading and course evaluation survey processing. Oversaw installation of new classroom technology on an ongoing basis. Provided technology support to faculty in the use and troubleshooting of media equipment and classroom computers in all the general use classrooms on campus. Maintained classroom computers remotely using Dell KACE Server software, as well as Apple Remote Desktop, and VNC. Re-imaged classroom computers using Clonezilla system imaging software. Maintained multiple SQL databases, using custom built web interfaces, to track inventory of equipment, troubleshooting logs, and scantron scanning, and other data. Managed the updating of PHP code for added functionality and upkeep with current web standards as needed.

Community Media Center Manager

• Jun 2005 - Feb 2013

Manager for Honolulu’s public access television provider’s Kaimuki community media center, I provided access to media production resources, and facilities, and training, for Oahu residents to create non-commercial program content for cablecasting on the public access channels of Oceanic Cable Television. I managed a staff of two, conducting classes on how to plan a video production, usage of cameras, microphones, and other production equipment, editing of video using Final Cut Pro, as well as other topics as needed. I managed a pool of consumer and professional level cameras, microphones, and other production equipment for use by volunteers, and provide technical support in the usage of equipment and editing software. I also facilitated studio productions, as well as coordinated volunteers to assist with large scale field productions to showcasing community events, and performed outreach in the community to identify groups that might utilize Olelo’s services and educate them about the resources we offer and the importance of effective communication using media.