Experience

Sprinklr

• United States
• Software Development
• 700 & Above Employee

• Director Implementation - Sprinklr Service EMEA

  • Jul 2023 - Present

  Paris, Île-de-France, France

• Associate Director - Implementation EMEA

  • Oct 2022 - Jul 2023

  Paris, Île-de-France, France

• Manager, Implementation Services SEU

  • Oct 2021 - Sep 2022

  Paris

• Engagement Manager

  • Oct 2019 - Sep 2021

  Paris Area, France - Accountable for the successful scoping of deals in Southern Europe including Global Strategic Accounts. - Lead scoping and discovery workshops with customers. - Recommend packages or solutions that meet client’s needs and desired services support for new project rollouts. - Manage attach rate, discount rate, project scoping accuracy and bid margin at targeted levels



Bazaarvoice

• United States
• Software Development
• 700 & Above Employee

• Senior Engagement Manager - Lead SEU

  • Aug 2017 - Oct 2019

  Région de Paris, France Main point of contact during the implementation process from pre-sale scoping to project certification. Manage multiple projects of varying size, complexity, geographic location and languages, which run concurrently. Communicate technical & business tasks, best practices and workload to technical and non-technical client teams. Diagnosing and troubleshooting minor and complex issues during implementation and liaising with developers and the wider team when necessary. Internal training… Show more Main point of contact during the implementation process from pre-sale scoping to project certification. Manage multiple projects of varying size, complexity, geographic location and languages, which run concurrently. Communicate technical & business tasks, best practices and workload to technical and non-technical client teams. Diagnosing and troubleshooting minor and complex issues during implementation and liaising with developers and the wider team when necessary. Internal training & long-term mentoring of new starters. Manage Southern Europe Engagement Managers, reporting to EMEA Manager. Successfully implemented L'Oréal group (multiple business units), Clarins, Sephora, Adeo, Cdiscount, Chanel, Groupe Rocher, etc.

• Implementation Project Manager

  • Oct 2016 - Aug 2017

  Paris Area, France Services scoping and sales Project management Project budget and estimate Quality and customer satisfaction Issues and risks identification and mitigation Client remote and on site training



Yahoo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• EMEA Project Manager & Sales Tools Solutions

  • Feb 2015 - Sep 2016

  Paris Area, France Salesforce project manager Finance escalations Internal product and tools deployment Data quality specialist

• Client support executive

  • Sep 2011 - Jan 2015

  Paris Area, France Internal and external client support Processes improvement / development Microsoft & Yahoo! Search Alliance project Tools development, testing and training Project management Access 2010 applications development

• Senior Credit Controller- Top European Media Agencies

  • Mar 2007 - Sep 2011

  Dublin Account management and reconciliation of major Europeans advertising agencies (Carat, Havas, Zenith, GroupM, Omnicom…), visits to customers, special process setup, collection, credit check, dispute solving



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Credit Analyst

  • Feb 2006 - Mar 2007

  Dublin Account management and reconciliation for Google outsourced major advertising customers (Carat, Havas, Zenith…), visits to customers, process setup, credit check



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer care and litigation specialist

  • Nov 2003 - Nov 2004

  Dublin Account management, leasing contracts follow up, litigation files creation and follow up, secure payment



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Co-ordinator Cash Allocation

  • Oct 2002 - Oct 2003

  Dublin Motivating and coaching the team, monitor performance of the team, quality check, ensure targets achievment, team administrative tasks