Experience

Zog Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Administrator

  • Jan 2022 - Present

  Zog Inc is a MSP with about 160 clients and about 2300 endpoints that we support. Maintaining support for Level 2 support Utilization of Connectwise, Automate for RMM tool. Managing SentinelOne AV rollout to LLB past clients as they were using Webroot prior Helped migrate the transfer during December and January of LLB Clients into Zog Inc’s toolset Manage users in O365, and Azure Experience with WVD (AVD), Hyper-V, OS33 cloud solutions Zog Inc is a MSP with about 160 clients and about 2300 endpoints that we support. Maintaining support for Level 2 support Utilization of Connectwise, Automate for RMM tool. Managing SentinelOne AV rollout to LLB past clients as they were using Webroot prior Helped migrate the transfer during December and January of LLB Clients into Zog Inc’s toolset Manage users in O365, and Azure Experience with WVD (AVD), Hyper-V, OS33 cloud solutions



LLB Group Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jun 2013 - Jan 2022

  Trained and help manage 9 support desk individuals prioritizing tasks and tickets Follow up and maintaining relationships with clients and Point of Contact at each client Point of Contact for escalation for Service Desk members Daily/Weekly tasks include (not limited to) : checking backups, reviewing existing tickets, assign new tickets after review of the tickets, review Webroot to verify no machines need attention, work with SD team members to triage tickets. Average about 120-150 client tickets, and monitoring alerts between 3 SD users and in the last 90 days resolved and closed 1,296 tickets. Utilize ConnectWise to maintain tickets for 30+ clients which include over 850 workstations/endpoints Utilized Kaseya to remote into client’s pc’s and resolve issues; Knowledge in Kaseya scripts to automate processes Migrated in Q1 2021 to Datto RMM and PSA (Autotask) for in house purposes Maintain DHCP server (add reservations, add scopes) Build, deploy, and patch servers Show less



Preferred Sands

• United States
• Mining
• 1 - 100 Employee

• System Administrator

  • Mar 2010 - Apr 2013

  Hired initially to setup new employee laptops, and all company issued phones. Setup Network printers and configure users on the network printers so they could email and san documents to their user drive or email account. Worked with 4 remote offices ( Sanders, AZ , Genoa, NE, Woodbury, MN, and Blair, WI ). The total number of end users we supported was approx. 300+ users, with 2 helpdesk individuals at corporate office in Radnor, PA. Received promotion in 2012 which included additional tasks to Provide support to all end user (approx. 300 users). Installed and implemented Sysaid (Help desk ticket software) to aid in the tracking of requests and urgent emails instead of through outlook. Since the implementation of the ticketing software in July 2012 we over 6,800 tickets logged. Main responsibilities continued to assist new users, remove access from termed employees, backup term/employees no longer with the company. Archive user laptop folders onto CD’s or DVD’s. Upgrade end users who still have XP’S to windows 7 as Microsoft ends support in April 2014 Show less



RecordTrak

• United States
• Legal Services
• 1 - 100 Employee

• Help Desk Technician

  • Jun 2007 - Mar 2010

  Hired initially to Monitor the helpdesk email daily for the company and respond to emails with the purpose of resolving all matters in a timely fashion. Daily Tasks include uploads to the FTP site, monitoring OCR machines, changing backup tapes, monitoring RPS machines and printers, addressing helpdesk issues, and assisting the network administrator. Responsibilities and job title changed to additional duties were added to Analyze, plan and setup new users in AD and their workstations. Maintain Cisco and HP routers, setup and maintain WAN’s for our company along with maintaining DCHP servers, Exchange server, and daily backups. Show less